MD Abu Bakkar
Rome
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
7
7
years of professional experience
Work History
Managing Director
Skarbol
Dhaka, Bangladesh
01.2017 - 01.2019
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Technical Support Engineer
Gotmyhost
Dhaka, Bangladesh
01.2019 - 09.2021
- Earned recognition from management for consistently delivering exceptional service quality.
- Updated and maintained current customer support database.
- Streamlined support processes for increased efficiency and reduced response times.
Co Founder and COO
Hosttier
Malaysia
10.2021 - 07.2022
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Formulated and executed strategic initiatives to improve product offerings.
- Led a team of professionals to successfully launch new product lines, expanding the company''s market share.
- Navigated complex legal requirements to ensure compliance with industry regulations while minimizing risk exposure for the business.
IT Manager
SI TRADERS WORLDWIDE (M) SDN.BHD
Malaysia
02.2021 - 08.2023
- Guided organizational technology strategy and roadmaps.
- Demonstrated familiarity with latest hardware, software and networking technology.
Technical Support Engineer
ExonHost
Dhaka, Bangladesh
07.2023 - Current
- Earned recognition from management for consistently delivering exceptional service quality.
Education
Secondary School Certificate -
Rajnagar Ideal High School
Rajnagar, Moulvibazar, Bangladesh01.2016
Higher Secondary Certificate -
Imperial College Moulvibazar
Moulvibazar, Bangladesh01.2018
Skills
- Network Certification
- System Troubleshooting
- Support Services
- Network Administration
- Technical Support
- Hardware diagnostics
- Hardware integration
- Help Desk Support
- System Configuration
- Hardware Configuration
- Support system management
- System optimization
Timeline
Technical Support Engineer
ExonHost
07.2023 - Current
Co Founder and COO
Hosttier
10.2021 - 07.2022
IT Manager
SI TRADERS WORLDWIDE (M) SDN.BHD
02.2021 - 08.2023
Technical Support Engineer
Gotmyhost
01.2019 - 09.2021
Managing Director
Skarbol
01.2017 - 01.2019
Secondary School Certificate -
Rajnagar Ideal High School
Higher Secondary Certificate -
Imperial College Moulvibazar