Md Shahid Ullah Patwary
Rome
Summary
Dynamic Assistant Restaurant Bar Manager with a proven track record at F.LLI SOCCORSI S.R.L, enhancing customer satisfaction and boosting sales through expert bar management and effective team leadership. Excelled in sanitation standards and customer relationship building, achieving higher ticket averages by training staff in upselling techniques. Committed to excellence, consistently exceeded guest expectations.
Overview
17
17
years of professional experience
Work History
Assistant Restaurant Bar Manager
F.LLI SOCCORSI S.R.L (LA CASINA DELL' OROLOGIO) - ROMA , RM
01.2009 - Current
- Generated Number% in higher ticket averages by training Number employees on suggestive upselling techniques.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Improved customer service rankings by resolving issues quickly and accurately.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
Assistant Waiter
La Grande Cuscina (La Casina Valadier Restaurant)
03.2008 - 12.2009
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Participated in ongoing training programs to increase knowledge of industry best practices and enhance overall service skills.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
Education
A1/A2 - Italian Language
ISTITUTO GIOVANNI CAGLIERO - ROAM , ITALIA
Colli Albani , Rome 06.2012
Diploma - Information And Computer Systems
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY
Dhaka , Bangladesh 12.2003
HSC ( Higher Secondary School Certificate ) - Commerce
DHAKA BIGGAN COLLAGE
Dhaka , Bangladesh 12.2002
SSC ( Secondary School Certificate ) - Commerce
ALI AHAMAD HIGH SCHOOL & COLLAGE
Dhaka , Bangladesh 12.2000
Skills
- Sanitation Standards
- Pre-shift walk-through
- Employee Scheduling
- Menu development
- Customer Relationship Building
- Team Leadership
- Bar Management
Languages
Italian
Upper intermediate (B2)
English
Upper intermediate (B2)
Hindi
Beginner (A1)
Bangla
Bilingual or Proficient (C2)
Timeline
Assistant Restaurant Bar Manager
F.LLI SOCCORSI S.R.L (LA CASINA DELL' OROLOGIO) - ROMA , RM
01.2009 - Current
Assistant Waiter
La Grande Cuscina (La Casina Valadier Restaurant)
03.2008 - 12.2009
A1/A2 - Italian Language
ISTITUTO GIOVANNI CAGLIERO - ROAM , ITALIA
Diploma - Information And Computer Systems
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY
HSC ( Higher Secondary School Certificate ) - Commerce
DHAKA BIGGAN COLLAGE
SSC ( Secondary School Certificate ) - Commerce
ALI AHAMAD HIGH SCHOOL & COLLAGE
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