MELISA ECHEVARRÍA

First point of contact for customers seeking technical assistance - Problem determination and remote troubleshooting - Guiding customer through the problem-solving process and direct unresolved issues to the next support level - Identify and suggest possible improvements on procedures.

Greeting guests to Martini world experience, providing accurate wait times - Provide a positive experience from the moment guests arrive till their departure - Tour guided (in Italian, English and Spanish) - Product tasting guidance and bar experience.

Guidance, training and mentorship of new resources - Setting sales quotes and goals - Creating and constantly updating sales plans, analyzing data, assigning sales territories - Tracking sales goals, setting individual sales targets, and facilitate the ongoing training - QA (quality control) of merchandising prior to sales (focus on fashion industry)

Organization of the daily operations on different scenarios - Responsible for coordination and supervision of staff members, leading them to ensure the highest quality services - Roster organization.

Spanish speaker live in aupair - Coordinating daily routine of 5 children between 0 an 16 years old.

First point of contact of luxury hotel - Process guest arrivals and departures, including all necessary payments - Handle & coordinate room assignments and pre-arrivals - Booking services for guests - Assist with the check-in and check-out of groups and tours - Clients loyalty program.

Social PH - Weekly events organization - Community management of social media.

Director's personal assistant - Planning and preparation of meetings - Inbound and outbound calls / Email coordination.

First point of contact with new and existing customers - Administrative duties - Secretarial and administrative support - Inbound and outbound calls - Data entry.

Secretarial support - Coordination and maintenance of office equipment - Manager assistance - Planning and preparation of meetings, conferences and conference telephone calls - Data entry.