Melany Fabio
Whistler
Summary
Adept in effective communication across four languages and demonstrating exceptional teamwork, I excelled as a manager on duty at The Crystal Lodge front desk by enhancing customer satisfaction and streamlining operations. Leveraging active listening and attention to detail, I significantly improved guest experiences, showcasing my ability to manage time efficiently and resolve issues with professionalism.
Overview
8
8
years of professional experience
Work History
Manager on Duty
The Crystal Lodge
02.2022 - Current
- Perform all duties of a Front Desk Agent (see below)
- Handle customer complaints, by providing friendly and knowledgeable support, resolve issues, and adjust policies while maintaining composure and professionalism.
- Train new employees.
Front Desk Agent
The Crystal Lodge
10.2021 - 02.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed check ins and checks out. Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Office Intern
La Meridiana Hotel & Golf Resort
04.2021 - 10.2021
- Streamlined check-in and check-out processes for increased customer satisfaction and return visits.
- Assisted with reservation management, ensuring accurate bookings.
- Organized concierge services for guests (i.e. golf rounds), resulting in enhanced customer experiences during their stay.
Waitress
Ibis Styles Toulon Centre Port
11.2019 - 03.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed menus and specials, and took orders.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress and Barista
Bar Ristorante Collina D'Oro
01.2018 - 09.2018
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Greeted new customers, discussed menus and specials, and took orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Made and served café beverages, soft drinks and alcoholic drinks (included basic cocktails) with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils, and seating areas daily.
Assistant Waitress
Ludlow Bar & Dining
11.2016 - 09.2017
- Served food and beverages promptly with focused attention to customer needs.
- Kept workstation organized and stocked to better accommodate lead waitress and other staff.
- Followed directions from lead Waitress to deliver exceptional guest service.
- Maintained pleasant interaction with guests to provide high levels of customer satisfaction.
- Organized table settings and maintained dirt-free and tidy tables.
Education
Tourism Course - Front Office Manager
Scuola Italiana Per Il Turismo
Florence, Italy10.2020
High School Diploma -
Liceo Linguistico Alessandro Manzoni
Varese, Italy07.2016
Skills
Effective Communication in 4 languages
Team Player
Active Listening
Attention to detail
Great Time Management
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Manager on Duty
The Crystal Lodge
02.2022 - Current
Front Desk Agent
The Crystal Lodge
10.2021 - 02.2022
Front Office Intern
La Meridiana Hotel & Golf Resort
04.2021 - 10.2021
Waitress
Ibis Styles Toulon Centre Port
11.2019 - 03.2020
Waitress and Barista
Bar Ristorante Collina D'Oro
01.2018 - 09.2018
Assistant Waitress
Ludlow Bar & Dining
11.2016 - 09.2017
Tourism Course - Front Office Manager
Scuola Italiana Per Il Turismo
High School Diploma -
Liceo Linguistico Alessandro Manzoni
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