Melhem Hasanova

• Managed incoming international patient inquiries and translated medical documents (Russian–Turkish–English)
• Coordinated case evaluation by directing patients to the appropriate medical specialties
• Prepared treatment plans, pricing, and proforma invoices based on physician recommendations
• Converted leads into confirmed treatments, ensuring high conversion rates and patient satisfaction
• Utilized CRM systems to record, track, and manage all patient data and sales pipelines
• Maintained active communication with partner agencies and international intermediaries
• Oversaw the full patient journey from initial inquiry to treatment planning and follow-up

• Conducted market research and developed customer relationships
• Managed order processes and coordination
• Prepared proforma invoices and followed up shipment processes
• Organized export documentation and customs procedures
• Represented the company at international fairs
• Prepared sales reports and presented them to management

Freelance Language Teaching

📍 Istanbul | Sep 2017 – Mar 2023

• Provided Russian–Turkish language training
• Delivered private and customized lessons

• Provided interpretation services at fairs and meetings
• Translated written documents, articles, and texts

• Worked in Sales Department and Executive Office
• Contracts Department Specialist
• Personal Insurance Department Underwriter