Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicholas Le

Pontestura

Summary

Experienced IT professional with a background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Consultant

Self-employeed
06.2024 - Current
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
  • Provided training sessions on new technologies and best practices, enhancing team members' knowledge and skills in the field of IT consulting.
  • Established strong relationships with vendors for cost-effective sourcing of cutting-edge hardware and software solutions that met clients'' needs effectively.

IT Support Specialist II

Client Solution Architects
12.2023 - 04.2024
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for remote and onsite employees, resolving escalated issues by serving as subject matter expert on wide-ranging issues.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

Mobile Wireless Specialist

InterImage
07.2022 - 12.2022
  • Performed post-installation inspections to verify hardware and software performance metrics met with customer requirements.
  • Troubleshot and resolved complex connectivity problems, ensuring uninterrupted service for customers.
  • Developed training materials for new hires, improving onboarding process and reducing time-to-efficiency.
  • Facilitated seamless device migrations by providing timely and accurate assistance during hardware upgrades.

QA Tester

Flave
06.2021 - 07.2022
  • Managed bug tracking systems efficiently, ensuring all issues were logged, prioritized, and resolved in a timely manner.
  • Provided timely feedback to developers on identified issues, enabling rapid resolution of bugs before launch deadlines.
  • Participated in agile development processes, contributing effectively to sprint planning and daily stand-up meetings.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.

Education

Bachelor of Science - Information Systems

University of Maryland Baltimore County
Baltimore, Maryland
12.2020

Skills

  • SQL
  • Data Analysis
  • Git
  • Remote Desktop Support
  • Help Desk Support
  • IT Asset Management
  • IT Documentation
  • VPN Configuration
  • Email Administration
  • Hardware diagnostics
  • IT Compliance
  • Information Security
  • Desktop Deployment
  • Mobile Device Management

Certification

  • CompTIA Security+ - Computing Technology Industry Association (CompTIA).

Languages

English
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Spanish
Beginner (A1)

Timeline

IT Consultant

Self-employeed
06.2024 - Current

IT Support Specialist II

Client Solution Architects
12.2023 - 04.2024

Mobile Wireless Specialist

InterImage
07.2022 - 12.2022

QA Tester

Flave
06.2021 - 07.2022

Bachelor of Science - Information Systems

University of Maryland Baltimore County

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Nicholas Le