Melissa Porazzi

I've been assigned to the TOM Team for my temporary leadership experience, working alongside Outdoor Marshalls and internal Amazon Relay with experienced drivers.

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performances.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

I have been working as a Problem solver and Shipping Clerk in OUTBOUND for the past two years.

I've developed problem solving skills alongside coaching and researching metrics to better reach pre assigned goals.

• Collaborated effectively with team members for seamless coordination during high-volume periods, ensuring timely order completion.
• Assisted in training new hires on company procedures, fostering a supportive learning atmosphere that helped improve productivity levels.
• Demonstrated excellent problem-solving skills when addressing customer concerns, contributing to enhanced satisfaction rates.

I owned my Bakery and Coffee shop in the city centre building a notorious clientele and worked alongside many others workshops around the area.

• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoriprocesses.
• Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
• Developed creative seasonal recipes, attracting new customers and increasing bakery sales.

During my last year of High school I worked part time in a Bakery near my school-

• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.