Merve Yılmaz
MA Student
Venice
Summary
Dedicated and organized professional currently pursuing a Master's degree in Environmental Humanities with a Bachelor's degree in American Studies. Experienced in administrative support and customer service with a strong background in exam administration, teaching, and sales. Adept at managing high-pressure situations, coordinating projects, and providing excellent client service. Fluent in English and Turkish, with basic proficiency in Italian.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Sales Assistant
Marks & Spencer
2018.07 - 2018.11
- Managed customer service and resolved issues.
- Developed time management and problem-solving skills.
English Language Teacher
MyDay English Club
2019.02 - 2019.06
- Provided post-school support for second-grade students.
- Created engaging learning environments.
- Tailored lessons to individual student needs.
IELTS Admin Assistant
IDP Education & IELTS Test Centre
2020.06 - 2023.09
- Prepared schedules, documents, and organized exam environments.
- Assisted test-takers and maintained client relationships.
- Managed stress and high-pressure situations.
- Applied operations management techniques for efficiency.
Volunteer
National Library
- Recorded books for visually impaired individuals at the library.
- Narrated English proficiency exam questions for government assessments.
Education
Master of Arts - Environmental Humanities
Ca' Foscari University of Venice
Venice, Italy 2001.04 -
Bachelor of Arts - American Studies
Hacettepe University
Ankara, Turkey 2001.04 -
Skills
Fast Learner
Computer Skills
Microsoft Office (Word, Excel, PowerPoint)
Time Management
Problem-solving & detail-oriented
Project Coordination
Positive Attitude
Teamwork and Collaboration
Certification
ISG Intermediate Wine Certificate
Timeline
IELTS Admin Assistant
IDP Education & IELTS Test Centre
2020.06 - 2023.09
English Language Teacher
MyDay English Club
2019.02 - 2019.06
Sales Assistant
Marks & Spencer
2018.07 - 2018.11
Master of Arts - Environmental Humanities
Ca' Foscari University of Venice
2001.04 -
Bachelor of Arts - American Studies
Hacettepe University
2001.04 -
Volunteer
National Library