Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Merve Yılmaz

Merve Yılmaz

MA Student
Venice

Summary

Dedicated and organized professional currently pursuing a Master's degree in Environmental Humanities with a Bachelor's degree in American Studies. Experienced in administrative support and customer service with a strong background in exam administration, teaching, and sales. Adept at managing high-pressure situations, coordinating projects, and providing excellent client service. Fluent in English and Turkish, with basic proficiency in Italian.

Overview

5
5
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Sales Assistant

Marks & Spencer
07.2018 - 11.2018
  • Managed customer service and resolved issues.
  • Developed time management and problem-solving skills.

English Language Teacher

MyDay English Club
02.2019 - 06.2019
  • Provided post-school support for second-grade students.
  • Created engaging learning environments.
  • Tailored lessons to individual student needs.

IELTS Admin Assistant

IDP Education & IELTS Test Centre
06.2020 - 09.2023
  • Prepared schedules, documents, and organized exam environments.
  • Assisted test-takers and maintained client relationships.
  • Managed stress and high-pressure situations.
  • Applied operations management techniques for efficiency.

Volunteer

National Library
  • Recorded books for visually impaired individuals at the library.
  • Narrated English proficiency exam questions for government assessments.

Education

Master of Arts - Environmental Humanities

Ca' Foscari University of Venice
Venice, Italy
04.2001 -

Bachelor of Arts - American Studies

Hacettepe University
Ankara, Turkey
04.2001 -

Skills

    Fast Learner

    Computer Skills

    Microsoft Office (Word, Excel, PowerPoint)

    Time Management

    Problem-solving & detail-oriented

    Project Coordination

    Positive Attitude

    Teamwork and Collaboration

Certification

ISG Intermediate Wine Certificate

Timeline

IELTS Admin Assistant

IDP Education & IELTS Test Centre
06.2020 - 09.2023

English Language Teacher

MyDay English Club
02.2019 - 06.2019

Sales Assistant

Marks & Spencer
07.2018 - 11.2018

Master of Arts - Environmental Humanities

Ca' Foscari University of Venice
04.2001 -

Bachelor of Arts - American Studies

Hacettepe University
04.2001 -

Volunteer

National Library

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