Mgr. Miriam Pandolfi
Pisa,PI
Summary
Dynamic operations manager with a proven track record at IBM, enhancing cash flow and operational efficiency through strategic partnerships and data-driven decision making. Skilled in effective problem resolution, I have successfully improved customer satisfaction and streamlined processes, driving organizational growth and fostering strong client relationships.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Company Operations Manager/Owner
Fortuna Smile S.r.o.
05.2018 - Current
- Provided consulting for customers to assess needs and propose optimal solution, negotiated contracts with vendors in order to secure favorable terms that benefited company's bottom line.
- Cultivated strong connections with key stakeholders to enhance collaboration.
- Drove process improvements, reduced turnaround times for key tasks, increased efficiency, improved customer satisfaction.
- Monitored industry trends and competitor activities
- Consulted with customers to assess needs and propose optimal solutions.
Cash Manager
IBM
03.2014 - 06.2017
- Managed daily cash position, ensured timely processing of invoices, payroll disbursements and other payments, reduced discrepancies in cash handling by conducting regular audits
- Established strong relationships with banking partners, negotiated favorable banking terms and conditions for company accounts
- Analyzed trends in cash activity for better forecasting accuracy, enabling proactive decision-making around resource allocation.
- Development of annual budgets, cash planning, working closely with finance team members to achieve alignment with business goals.
- Maintained accurate financial records, ensuring compliance with company policies and regulatory requirements.
Intercompany Accountant/Internal Auditor
IBM
11.2010 - 02.2014
- Ensured compliance with regulatory requirements by maintaining up-to-date knowledge of GAAP and IFRS, financial reporting accuracy with thorough account analysis and reconciliations.
- Facilitated timely month-end closings by ensuring accurate intercompany balance confirmations.
- Developed training materials to educate team members on proper handling of intercompany accounting issues, increasing productivity levels.
- Supported internal and external audit processes with detailed documentation and explanations of intercompany transactions.
Treasury Accountant
IBM
04.2007 - 10.2010
- Ensured accuracy of general ledger and chart of accounts, prepared journal entries, reports and accurate account reconciliation to support reporting and audit.
- Oversaw introduction of treasury management system, elevating efficiency in all Treasury functions.
- Acted as subject matter expert on Treasury-related issues during mergers and acquisitions activities, offering essential insights into target companies' financial positions.
- Facilitated training sessions for new employees on accounting and company protocols.
Credit Card Specialist
Tatra Banka
09.2002 - 02.2007
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Built strong relationships with customers to increase retention and loyalty.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
Education
Foreign Languages Education
University of Pisa, Centro Linguistico
Pisa06.2023
Master of Science - Strategic Management And Economy
Comenius University of Bratislava, Faculty of Management
Bratislava05.2007
High School Diploma -
Business College Liberta
Bratislava05.2002
Colville High School
Colville, Washington State2000
Skills
- Operational efficiency
- Strategic partnerships
- Managing client interactions
- Business analysis
- Organizational growth strategies
- Effective problem resolution
- Data-driven decision making
Languages
English
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
Slovak
Bilingual or Proficient (C2)
Timeline
Company Operations Manager/Owner
Fortuna Smile S.r.o.
05.2018 - Current
Cash Manager
IBM
03.2014 - 06.2017
Intercompany Accountant/Internal Auditor
IBM
11.2010 - 02.2014
Treasury Accountant
IBM
04.2007 - 10.2010
Credit Card Specialist
Tatra Banka
09.2002 - 02.2007
Foreign Languages Education
University of Pisa, Centro Linguistico
Master of Science - Strategic Management And Economy
Comenius University of Bratislava, Faculty of Management
High School Diploma -
Business College Liberta
Colville High School
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