Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Michael Stewart

Michael Stewart

Verona

Summary

Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable for bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized waiter with experience in restaurant environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Full availability for any kind of job.

Overview

10
10
years of professional experience

Work History

Restaurant Waiter

La Tonda
11.2016 - 07.2023
    • Answered customers' questions, recommended items, and recorded order information.
    • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
    • Cultivated warm relationships with regular customers.
    • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Remained calm and poised when dealing with difficult customers or during busy shifts.
    • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
    • Informed customers about daily and seasonal specials.
    • Folded napkins and prepared silverware sets to provide adequate supply for host station.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
    • Kept server areas clean and stocked to increase efficiency while working tables.
    • Bussed tables during busy periods to assist staff and quickly turn over tables.
    • Trained new servers on restaurant policies and procedures.

Restaurant Waiter

Pizzeria La Bufalina
05.2014 - 10.2016
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Waiter

Roadhouse
06.2016 - 08.2016
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Barman

Chef Express
12.2015 - 01.2016
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Brewed coffee and tea and changed out drink station syrups.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Observed customer purchases in line and differentiated between standard portions.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Factory Worker

Master
09.2014 - 02.2015
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected materials before assembly to verify compliance of quality control standards.
  • Monitored machinery to identify concerns, make corrections, or report complex problems.
  • Utilized hand tools and power tools to assemble products, practicing safety measures.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.

Bar Waiter

Red Hot World Buffet
10.2013 - 02.2014
  • Maintained clean and organized bar area.
  • Assisted with bartending duties during high-volume shifts.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Communicated with guests to record orders and assess needs.
  • Received large quantities of beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Poured and prepared mixed drinks for customers daily.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

High School Diploma -

ITS Marco Polo
Verona, Italy
06.2023

Professional Qualification - Hospitality

IPSSAR Berti
Verona
06.2012

Professional Qualification - Hospitality

CSF Stimmatini
Verona, Italy
06.2011

Middle School Diploma -

Pindemonte Middle School
Verona, Italy
06.2008

Skills

  • Dining Room Cleaning and Upkeep
  • Sanitation Protocols
  • Quality Assurance
  • Menu Memorization and Presentation
  • Multitasking Abilities
  • Transactions and Cash Handling
  • Food Hygiene
  • Workflow Coordination
  • Professional Relationships
  • Alcoholic Beverage Service
  • Ability to Lift 30 Pounds
  • Cleanliness Standards
  • Recommend Menu Items
  • Cool Under Pressure
  • Conflict and Complaint Resolution
  • Covid Symptom Screening
  • Customer Engagement
  • Order Placement
  • High-Volume Environments
  • Proper Storage Procedures
  • Customer Deliveries
  • Order Accuracy and Delivery
  • Process Evaluations
  • Table Monitoring and Turnover
  • Warm and Friendly
  • Adaptable and Flexible
  • Phone Inquiries
  • Alcohol Ordering
  • Bus Tables
  • Soft Drink Service
  • Guest Satisfaction
  • Service Quality
  • High-Volume Dining
  • Food Preparation and Safety
  • Station Preparation
  • Restocking Items
  • To-Go Order Preparation
  • Excellent knowledge of English and Italian
  • Discrete knowledge of Spanish
  • Good knowledge of German
  • Very patient

Languages

English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
German
Intermediate (B1)
Spanish
Elementary (A2)

Timeline

Restaurant Waiter

La Tonda
11.2016 - 07.2023

Waiter

Roadhouse
06.2016 - 08.2016

Barman

Chef Express
12.2015 - 01.2016

Factory Worker

Master
09.2014 - 02.2015

Restaurant Waiter

Pizzeria La Bufalina
05.2014 - 10.2016

Bar Waiter

Red Hot World Buffet
10.2013 - 02.2014

High School Diploma -

ITS Marco Polo

Professional Qualification - Hospitality

IPSSAR Berti

Professional Qualification - Hospitality

CSF Stimmatini

Middle School Diploma -

Pindemonte Middle School
Michael Stewart