Profilo professionale
Panoramica
Esperienza lavorativa
Istruzione
Competenze
Languages
ADDITIONAL INFORMATION
Hobby e interessi
Cronologia
Generic
MICHELA CASTELLI

MICHELA CASTELLI

Milano,MI

Profilo professionale

Experienced manager (+12y) in program and project management, specialized in digital marketing, loyalty strategies, and data models. Skilled in team coordination and requirements analysis, with strong planning and governance capabilities.

I am a dynamic and highly motivated person. I have gained experience across multiple corporate departments, acquiring cross‑functional skills and the ability to quickly adapt to new environments thanks to teamwork and my attention to tackling complex challenges. I am currently seeking new opportunities where I can contribute to the company’s success through my expertise and commitment.

Panoramica

10
10
anni di esperienza professionale

Esperienza lavorativa

Senior Program Manager for DP&A area

Sky – Italy (BIP)
Milano
02.2025 - ad oggi
  • Governance activities with C-level executives to define priorities and manage cross-functional synergies and interdependencies.
  • Facilitation and coordination of communication among stakeholders, project teams, and clients to ensure transparency and alignment for reaching program execution, estimation and planning
  • Planning and supervision of the budget for multiple projects, ensuring optimal resource allocation.
  • End‑to‑end management of complex projects, coordinating cross‑functional teams to achieve set objectives.

Senior PM

Tim Enterprise (Accenture S.p.A.)
Milano
10.2024 - 11.2024
  • Review and enhancement Tim' Enterprise portfolio for more understandable B2B tools and fill their gaps in offering enabling them to complete their overall service portfolio.
  • Client support for developing new training levers to increase productivity and reduce the inefficiency of the sales force and for optimizing internal resources to ensure efficient project.
  • Coordinate pre-sales and sales team to ensure client needs are met effectively.
  • Coordinate delivery activities to ensure services and products meet client expectations on time.

Business development manager

Accenture S.p.A.
06.2023 - 10.2024
  • Support to ACN Strategy & Consulting board for offers' development and collection of market's feedback.
  • Definition of sales measurement systems, conversion rates, KPIs and sales funnel analysis.
  • Creation of long-term business plans with achievable and measurable growth objectives.
  • Creation of a collaborative and high-performance working climate through the active involvement of the team in strategic processes.

Business Function Designer

Energy Company (Accenture S.p.A)
09.2022 - 05.2023
  • Analysis and design of new function business processes.
  • Identify and define detailed requirements.
  • Serve as a liaison to the business community and participate in user and task analysis to maintain the business community' perspective.

Tech PMO

Sky – Italy (Accenture S.p.A).
05.2022 - 09.2022
  • Delivery manager for Sky new product launch.
  • PMO & Governance for CTO.
  • Remediation activities & Workaround development for problem solving.
  • Third Parties project manager.
  • Capacity management.

IT PMO & Governance

Telco Operator (Accenture S.p.A)
09.2021 - 05.2022
  • High critical issue management and KPI/KPO reporting.
  • Insights generation and process improvement.
  • Remediation activities & Workaround development for problem solving.

IT Digital Governance leader and Process Manager

Sky – Italy (BIP)
06.2020 - 07.2021
  • IT Digital Governance and responsible for re-design and improvement of project processes and communications between IT and Business.
  • Capacity management.

CDT Process & Project Manager

Sky – Italy (BIP)
06.2019 - 06.2021
  • Video Strategy owner, both for TV and Broadband and release roadmap management.
  • Outsourcers platform performance monitoring and report analysis.
  • Responsible for Live Broadcasts Social Media plan, process design for.
  • Talents involvement and Studios set up for weekends Broadcasts.
  • Responsible for integrations on outsourcer platform on the Website and responsible for relations with Creativity Agencies.

Loyalty Project Lead and Process Manager

Sky – DE (BIP)
01.2017 - 06.2019
  • For the new Loyalty Program, accountable for coordinating:
  • Business Rules definition, Communication plan creation and update.
  • Forecast management.
  • Report analysis and Dashboard monitoring owner.
  • Coordination and monitoring of In-life activities.

Marketing PMO

Sky – Italy (BIP)
01.2015 - 01.2017
  • Accountable/responsible for coordinating/executing:
  • Loyalty program Business Case definition and Budget management.
  • Coordination of project development phases, testing and go-live.
  • Business and technical requirements definition.
  • Responsible for developing the new Business Bar&Hotel website and supplier selection.

Istruzione

General Management Masters’ Degree - General management

Università degli Studi di Trento
Trento

Degree in Economics - undefined

Università degli Studi di Trento
Trento

Master -

Master in Food&Wine Critic
Italian Food Accademy

Competenze

  • Project & Program management
  • PMO & Governance
  • Business Process Design & Business planning
  • Digital Marketing & Strategy
  • Loyalty Program Management
  • Data Program Management
  • Requirements and Reporting Analysis
  • Industry observatory & market analysis
  • team management & team bulding strategies
  • Strategy& budget planning

Languages

Italiano
Madrelingua
C2
English
Intermedio avanzato
Spanish
Avanzato
German
Base

ADDITIONAL INFORMATION

Over time I have developed excellent team-working and relational skills thanks to constant collaboration with clients and colleagues and to possibility of coordinating people. I have also developed good communication skills towards all business levels developed thanks to the wide perimeter of interlocutors with whom I had to interface during my projects. I also consider myself a person with a high level of flexibility and ability to adapt to work contexts that require speed and strong responsiveness and motivation. I have excellent organizational and problem solving skills, I am responsible and punctual in delivering the jobs, skills acquired and developed both during my university years in Italy and abroad and during my professional experiences. I am also a positive, proactive and dynamic person. Available to travel abroad.

Hobby e interessi

Travel, Food&Wine, Cooking session, Tennis and Ski

Cronologia

Senior Program Manager for DP&A area

Sky – Italy (BIP)
02.2025 - ad oggi

Senior PM

Tim Enterprise (Accenture S.p.A.)
10.2024 - 11.2024

Business development manager

Accenture S.p.A.
06.2023 - 10.2024

Business Function Designer

Energy Company (Accenture S.p.A)
09.2022 - 05.2023

Tech PMO

Sky – Italy (Accenture S.p.A).
05.2022 - 09.2022

IT PMO & Governance

Telco Operator (Accenture S.p.A)
09.2021 - 05.2022

IT Digital Governance leader and Process Manager

Sky – Italy (BIP)
06.2020 - 07.2021

CDT Process & Project Manager

Sky – Italy (BIP)
06.2019 - 06.2021

Loyalty Project Lead and Process Manager

Sky – DE (BIP)
01.2017 - 06.2019

Marketing PMO

Sky – Italy (BIP)
01.2015 - 01.2017

Degree in Economics - undefined

Università degli Studi di Trento

General Management Masters’ Degree - General management

Università degli Studi di Trento

Master -

Master in Food&Wine Critic
MICHELA CASTELLI