Michela Mereu
Cagliari
Summary
HR professional with strong background in team collaboration and achieving results. Skilled in recruitment, employee relations, and performance management. Reliable and adaptable, known for effectively navigating changing needs to support organizational goals. Strong interpersonal and communication skills, with focus on fostering positive workplace environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HR Assistant
Forte Village Resort
04.2024 - 10.2024
Hr Assistant
Forte Village Resort
05.2023 - 10.2023
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Supported the team and HR Manager to coordinate on-boarding and off-boarding processes.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
- Screened applicant resumes to identify qualified candidates and coordinated both phone and in-person interviews.
- Set up orientations and initial training for new employees.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Hotel Receptionist
Hotel Dedoni
01.2023 - 03.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Developed proficiency in the use of industry-specific software programs, ensuring accurate and efficient management of guest records and reservations.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
Hr Assistant
Medispa srl
04.2022 - 10.2022
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Developed recruiting strategies to identify qualified candidates and build network.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Collaborated closely with colleagues across departments to ensure alignment between business objectives and talent acquisition strategies.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
Hr Assistant/Secretary
Ferrero ohG mbH
05.2021 - 12.2021
- Maintained office supplies and distributed mail
- Scheduled appointments and conducted follow-up calls.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Maintained daily report documents, memos and invoices.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Processed employee termination paperwork at direction of supervisory staff.
- Translation and interpreting DE>IT>DE.
- Supported the team coordinating travel arrangements for the staff, ensuring smooth logistics for multiple international trips.
Production Line Worker
Ferrero OhG MbH
07.2020 - 12.2020
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Packaged and labeled products using automated equipment.
- Maintained a clean and organized workspace, adhering to the company policy for optimal efficiency and safety.
Hotel Receptionist/Secretary
Franz & Co K.G
07.2019 - 08.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Developed proficiency in the use of industry-specific software programs, ensuring accurate and efficient management of guest records and reservations.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
Front Desk Receptionist
Myo Hotel Stelle Marine Sardegna
08.2016 - 10.2016
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Developed proficiency in the use of industry-specific software programs, ensuring accurate and efficient management of guest records and reservations.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
Spa Receptionist
Horse Country Resort Congress & Spa
07.2012 - 08.2012
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Handled payments and processed credit card transactions.
Education
German Language Course
Linguarama Frankfurt School
12.2021
Human Resources Development
Work Solution S.r.l.
04.2021
Bachelor of Arts - Foreign Languages And Literatures
Università Degli Studi Di Cagliari
04.2018
Skills
- Software (Zoho Recruit, Zoho Cliq, Service 2 Prevention Suite, hotel software Asa and Hotel 2000, main recruitment channels, platforms: Skype, Microsoft Teams, Zoom, Go to Meeting, Webex); Programs (MS Office, Social Networks, Canva, Adobe Reader, Trello, Google Chrome browser, Internet Explorer, Ubuntu, Mozilla Firefox, Microsoft Edge)
Languages
Inglese
Avanzato
C1
Tedesco
Intermedio avanzato
B2
Francese
Intermedio
B1
Italiano
Bilingual or Proficient (C2)
Certification
Certification du DELF
B1 in lingua francese, Commission nationale du DELF et du DALF
Attestato di Primo Soccorso 2024
Attestato Auditor Interno Sistemi di gestione per la qualità UNI EN ISO 9001:2015 2024
Timeline
HR Assistant
Forte Village Resort
04.2024 - 10.2024
Hr Assistant
Forte Village Resort
05.2023 - 10.2023
Hotel Receptionist
Hotel Dedoni
01.2023 - 03.2023
Hr Assistant
Medispa srl
04.2022 - 10.2022
Hr Assistant/Secretary
Ferrero ohG mbH
05.2021 - 12.2021
Production Line Worker
Ferrero OhG MbH
07.2020 - 12.2020
Hotel Receptionist/Secretary
Franz & Co K.G
07.2019 - 08.2019
Front Desk Receptionist
Myo Hotel Stelle Marine Sardegna
08.2016 - 10.2016
Spa Receptionist
Horse Country Resort Congress & Spa
07.2012 - 08.2012
German Language Course
Linguarama Frankfurt School
Human Resources Development
Work Solution S.r.l.
Bachelor of Arts - Foreign Languages And Literatures
Università Degli Studi Di Cagliari
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