Summary
Overview
Work History
Education
Skills
Languages
Certification
Personal Interests
Timeline
Generic
Michela Novella

Michela Novella

Rivolta D'Adda

Summary

Dedicated Customer Service & Operative professional, with developed sector knowledge and proven multitasking abilities. Committed to maintaining professional relationships to increase Customers' satisfaction & Business growth

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service & operations Airfreight import

DHL GLOBAL FORWARDING
11.2018 - Current
  • Handling of Customs Operations
  • Constant interaction with DHL worldwide
  • Developed and updated procedures to handle customer data
  • Investigated and resolved customer inquiries and complaints quickly

Shop Manager

Millimetri
07.2018 - 10.2018
  • Customer care & Maintaining boutique standards
  • Cash audit
  • Suppliers handling

Receptionist

B.FIT
11.2016 - 07.2018
  • Customer care
  • Maintaining office security
  • Answering and forwarding incoming phone calls & e-mails

External Language Consultant

FCM Plast Srl
09.2017 - 01.2018
  • Direct contact with foreign companies
  • Acquisition of new Contacts
  • Creation of the English and Spanish website version

Waitress and Bartender

K-Bar
02.2016 - 04.2016
  • Communicating order details to the Kitchen Staff
  • Preparation of alcoholic and non-alcoholic drinks

Education

Bachelor - Language & Cultural Mediation

University of Insubria
Como
03.2018

Humanities

Hàskòlì University
Reykjavìk

High - Science & Languages

Liceo Scientifico Bilingue
Legnano, MI
06.2014

Skills

  • Windows & iOS Knowledge
  • Customer service awareness
  • Problem solving, hard worker
  • Commitment, curiosity

Languages

English
Advanced (C1)
Spanish
Advanced (C1)
German
Beginner (A1)

Certification

  • March 15, 2023: DGF FACILITATOR , Welcome module for new employees;
  • Nov. 12, 2020: TAPA FSR & TSR, Authorized auditor for warehouse & truck security standards;
  • Sept. 30, 2015 ENAC, Airport security A13, n 3277/2015.

Personal Interests

Cooking enthusiast, loves to experiment. I do have a travel bucket-list & I love outdoor activities

Timeline

Customer Service & operations Airfreight import

DHL GLOBAL FORWARDING
11.2018 - Current

Shop Manager

Millimetri
07.2018 - 10.2018

External Language Consultant

FCM Plast Srl
09.2017 - 01.2018

Receptionist

B.FIT
11.2016 - 07.2018

Waitress and Bartender

K-Bar
02.2016 - 04.2016

Bachelor - Language & Cultural Mediation

University of Insubria

Humanities

Hàskòlì University

High - Science & Languages

Liceo Scientifico Bilingue

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Michela Novella