Michela Schietroma
Nollamara
Summary
With extensive experience, I excel in independently overseeing operations, coordinating teams, managing clients, and resolving challenges. I have developed strong soft skills in customer service, business development, and production management. Complemented by relevant software proficiency, these qualities enhance my background. I am a flexible team player with strong communication skills, dedicated to achieving objectives through effective management and a proactive approach.
Overview
24
24
years of professional experience
Work History
Airport Ground Operations Coordinator
Aviation Service
2023.12 - Current
- Oversee ground operations, including check-in and boarding, to ensure safety and efficiency for customer satisfaction.
- Monitor check-in and boarding procedures, maintaining strict adherence to safety standards.
- Assist ground operations staff , promoting teamwork and optimizing operational efficiency.
Jewelry Retail Sales Associate
Orofirst
2024.04 - 2023.10
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Depository Associate
The Perth Mint
2022.05 - 2023.02
- Coordinated and managed the bullion collection process, ensuring an efficient and secure experience for clients through various methods.
Organized and oversaw deliveries for both local and overseas Depository clients, ensuring timely and accurate dispatch and receipt of goods.
Conducted client audits to verify the accuracy and integrity of bullion collections and deliveries, maintaining high standards of compliance and trust. - Conducted trading activities through the Depository platform, ensuring accuracy and compliance with all relevant regulations and policies.
- Developed and maintained strong relationships with clients, ensuring their needs and expectations were consistently met or exceeded.
Senior Bullion Officer
The Perth Mint
2018.09 - 2022.05
- Managed bullion settlement reports, daily reconciliations, stock management, and client collections, ensuring accuracy and compliance.
- Supervised weekend shop operations, including opening and closing procedures, stocktakes, dispute resolution, and client interactions.
- Maintain full compliance with Federal AML/CTF legislation and WA Pawnbrokers and Second-Hand Dealer’s Act when overseeing the Bullion Room in the Manager's absence, actively mitigating risks associated with fraud, money laundering, or terrorism financing, and optimizing adherence to Data Governance, PII, and Risk regulations.
Customer Service and Production Manager
IMAGE PORTRAIT STUDIO
2013.01 - 2015.01
- Direct and oversee production activities including order reception, photographic editing, and customer management at company facilities in Perth, Australia.
- Coordinate customer service operations, managing facility visits and appointments effectively.
- Contribute to business strategy implementation, analyze KPIs, and devise corrective actions to meet company targets, while actively participating in industry events and ensuring continuous sharing of results.
Waitress
Lambretta Italian Restaurant
2009.01 - 2011.01
- Provided excellent customer service in a busy Italian restaurant by managing tables, taking orders, and ensuring a pleasant dining experience, while maintaining effective communication with kitchen staff to ensure timely food delivery.
Administrative Assistant
George Restaurant
2004.01 - 2009.01
- Managed office tasks like handling documents, scheduling, and emails, while also helping with event planning, meetings, and reservations.
- Kept customer records organized to ensure the restaurant ran smoothly.
Sales Manager
Sheraton Golf Pro Shop
2000.01 - 2004.01
- Supported a team at a golf pro shop, prioritizing sales and delivering exceptional customer service.
- Handled inventory, took orders, and ran sales promotions to help the business grow.
Education
Specialization Diploma in Photography -
Central Tafe
01.2013
Professional High School Diploma in Cinematography and Television -
Roberto Rossellini Professional Institute
01.1997
Skills
- Team Collaboration
- Communication
- Adaptability
- Attention to Detail
- Time Management
- Proactivity
- Compliance
- Problem Solving and Analytical Skills
Languages
Italian
English
Timeline
Jewelry Retail Sales Associate
Orofirst
2024.04 - 2023.10
Airport Ground Operations Coordinator
Aviation Service
2023.12 - Current
Depository Associate
The Perth Mint
2022.05 - 2023.02
Senior Bullion Officer
The Perth Mint
2018.09 - 2022.05
Customer Service and Production Manager
IMAGE PORTRAIT STUDIO
2013.01 - 2015.01
Waitress
Lambretta Italian Restaurant
2009.01 - 2011.01
Administrative Assistant
George Restaurant
2004.01 - 2009.01
Sales Manager
Sheraton Golf Pro Shop
2000.01 - 2004.01
Specialization Diploma in Photography -
Central Tafe
Professional High School Diploma in Cinematography and Television -
Roberto Rossellini Professional Institute