Hi, I’m
Michele Cigolini
Cigole
Overview
7
years of professional experience
1
Certification
Work History
Pelma Srl
Sector Demi-manager
09.2020 - Current
Job overview
- Glued and Assembled mattresses
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Accomplished multiple tasks within established timeframes.
- Unloaded cutting machines
- Utilized forklifts and small tractors
- Packaged finished product and utilized packing machines
- Maximized performance by monitoring daily activities and mentoring team members.
Vogel Srl
Warehouse Worker
09.2017 - 04.2019
Job overview
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Consistently lifted materials weighing as much as 25 kilos.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Completed over 70 customer orders each day in warehouse setting.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Il Vegnot
Restaurant Waiter
02.2017 - 07.2017
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and steaks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Hakkasan LTD
Barback
09.2015 - 02.2016
Job overview
- Restocked the Bar Area
- Brewed beverages
- Restocked ice, condiments and snacks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Mamounia Lounge, Knightsbridge Branch
Customer service
01.2015 - 08.2015
Job overview
- Received and managed orders for cocktails and hot beverages
- Restocked and cleaned the Bar area and the relative cellar/stock on a daily basis
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests and assisting with product selection.
Mamounia Lounge, Mayfair Branch
Barback, Bartender
09.2013 - 02.2015
Job overview
- Received and manage beverages and food orders
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Daily cleaned and reset the main areas
- Brewing of hot beverages
- Restocked the bar and the pertaining stocking area
- Cocktail making and upselling
- Delivered food to customers at bar and tables.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Restocked ice, condiments and snacks.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Monitored supplies of key inventory items.
- Provided excellent customer service while meeting challenging time goals.
Education
High School Don Primo MazzolariVerolanuova, Province Of Brescia, Italy
High School Diploma
University Overview
Skills
- C2 level proficiency with the English language
- Customer service
- Friendly and positive attitude both with colleagues and customers
- Proficient team member and adaptive, always keen to learn
- On-time and reliable, mindful of working hours, rules and deadlines
- Outspoken and curious, I do not hesitate to ask questions regarding he tasks assigned to me but also regarding various features of the job Itself
- Flexible, Adaptive
- Doesn't hesitate to propose solutions and take the lead
- Employee Coaching and Motivation
- Overseeing Employees
Certification
- High School Diploma
- Parrot Certificate for proficiency in the english language
level: ILR3
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese Brazilian
Beginner (A1)
Timeline
Sector Demi-manager
Pelma Srl
09.2020 - Current
Warehouse Worker
Vogel Srl
09.2017 - 04.2019
Restaurant Waiter
Il Vegnot
02.2017 - 07.2017
Barback
Hakkasan LTD
09.2015 - 02.2016
Customer service
Mamounia Lounge, Knightsbridge Branch
01.2015 - 08.2015
Barback, Bartender
Mamounia Lounge, Mayfair Branch
09.2013 - 02.2015
High School Don Primo Mazzolari
High School Diploma
Similar Profiles
Gaelle KibikondaGaelle Kibikonda
Human Resources Assistant at Pelma GroupeHuman Resources Assistant at Pelma Groupe
Mariana NeacsuMariana Neacsu
Financial Manager at APACHE PRODUCTION SRL / MONOPRINT SRLFinancial Manager at APACHE PRODUCTION SRL / MONOPRINT SRL
Roberto MagiRoberto Magi
Manutentore elettromeccanico at Martucci impianti industriali srl in subappalto a Dematic srlManutentore elettromeccanico at Martucci impianti industriali srl in subappalto a Dematic srl
Mark WainwrightMark Wainwright
Sector MD, Regional Sector Lead , Country Manager at Turner & TownsendSector MD, Regional Sector Lead , Country Manager at Turner & Townsend
Tuliswa MnyangoTuliswa Mnyango
Public Sector Account Manager at First TechnologyPublic Sector Account Manager at First Technology