Hi, I’m
Michele Cigolini
Cigole
Overview
7
years of professional experience
1
Certification
Work History
Pelma Srl
Sector Demi-manager
2020.09 - Current (5 education.years_Label & 9 education.months_Label)
Job overview
- Glued and Assembled mattresses
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Accomplished multiple tasks within established timeframes.
- Unloaded cutting machines
- Utilized forklifts and small tractors
- Packaged finished product and utilized packing machines
- Maximized performance by monitoring daily activities and mentoring team members.
Vogel Srl
Warehouse Worker
2017.09 - 2019.04 (1 education.year_Label & 7 education.months_Label)
Job overview
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Consistently lifted materials weighing as much as 25 kilos.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Completed over 70 customer orders each day in warehouse setting.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Il Vegnot
Restaurant Waiter
2017.02 - 2017.07 (5 education.months_Label)
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and steaks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Hakkasan LTD
Barback
2015.09 - 2016.02 (5 education.months_Label)
Job overview
- Restocked the Bar Area
- Brewed beverages
- Restocked ice, condiments and snacks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Mamounia Lounge, Knightsbridge Branch
Customer service
2015.01 - 2015.08 (7 education.months_Label)
Job overview
- Received and managed orders for cocktails and hot beverages
- Restocked and cleaned the Bar area and the relative cellar/stock on a daily basis
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests and assisting with product selection.
Mamounia Lounge, Mayfair Branch
Barback, Bartender
2013.09 - 2015.02 (1 education.year_Label & 5 education.months_Label)
Job overview
- Received and manage beverages and food orders
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Daily cleaned and reset the main areas
- Brewing of hot beverages
- Restocked the bar and the pertaining stocking area
- Cocktail making and upselling
- Delivered food to customers at bar and tables.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Restocked ice, condiments and snacks.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Monitored supplies of key inventory items.
- Provided excellent customer service while meeting challenging time goals.
Education
High School Don Primo MazzolariVerolanuova, Province Of Brescia, Italy
High School Diploma
University Overview
Skills
- C2 level proficiency with the English language
- Customer service
- Friendly and positive attitude both with colleagues and customers
- Proficient team member and adaptive, always keen to learn
- On-time and reliable, mindful of working hours, rules and deadlines
- Outspoken and curious, I do not hesitate to ask questions regarding he tasks assigned to me but also regarding various features of the job Itself
- Flexible, Adaptive
- Doesn't hesitate to propose solutions and take the lead
- Employee Coaching and Motivation
- Overseeing Employees
Certification
- High School Diploma
- Parrot Certificate for proficiency in the english language
level: ILR3
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese Brazilian
Beginner (A1)
Timeline
Sector Demi-manager
Pelma Srl
2020.09 - Current (5 education.years_Label & 9 education.months_Label)
Warehouse Worker
Vogel Srl
2017.09 - 2019.04 (1 education.year_Label & 7 education.months_Label)
Restaurant Waiter
Il Vegnot
2017.02 - 2017.07 (5 education.months_Label)
Barback
Hakkasan LTD
2015.09 - 2016.02 (5 education.months_Label)
Customer service
Mamounia Lounge, Knightsbridge Branch
2015.01 - 2015.08 (7 education.months_Label)
Barback, Bartender
Mamounia Lounge, Mayfair Branch
2013.09 - 2015.02 (1 education.year_Label & 5 education.months_Label)
High School Don Primo Mazzolari
High School Diploma