Michele Ferraro

Managed sales of investment management services to high-net-worth individuals and institutions, driving revenue growth.

• Led full sales cycle from lead generation to closure, adapting strategies to Irish market dynamics.
• Provided tailored financial solutions while ensuring compliance with regulatory standards.
• Consistently achieved top sales performer status by exceeding monthly quotas.
• Surpassed annual ramp rate targets, contributing to overall team revenue increases.
• Developed new accounts through innovative marketing strategies.

• Oversee end-to-end sales funnel from identifying business development opportunities, generating leads, and securing partnership agreements to managing post-sales support and ensuring complete customer satisfaction. Collaborate with dealerships to assess needs and preferences while recommending tailored products and services for long-term relationships. Conduct regular visits to potential dealerships and evaluate platform's suitability in alignment with specific requirements. Provide operational support to address challenges in the sales pipeline.
• Acted as primary liaison between company and dealerships to address concerns and facilitate effective communication.
• Played pivotal role in contract negotiations with dealerships and ensured alignment with both parties' objectives.

• Oversaw sales cycle for various verticals, including IoT/Auto, Media/Telco, SaaS, Manufacturing, and FSI, in collaboration with account executives. Researched and analysed potential targets, competitive landscape, and market trends within designated verticals. Conducted market mapping to assess company's position and identify opportunities for market differentiation. Prepared periodic reviews on prospecting activities, customer portfolio management, and market performance. Managed after-sales activities and customer relationships to foster long-term satisfaction and retention. Monitored CRM data to ensure accurate and up-to-date information. Supported sales managers in lead generation and customer acquisition activities.
• Drove development of new initiatives and improvements to enhance company's competitive position.
• Provided commercial support to sales network and provided data-driven insights to enhance effectiveness.
• Partnered with marketing team to develop and implement strategies aimed at capitalising on identified opportunities, increasing turnover, and strengthening market share.

• Guided development and implementation of lead generation strategies. Analysed reference market to identify trends, gaps, and potential business opportunities. Supported Business Development Team in identifying opportunities for new partnerships and collaborations. Scheduled and conducted follow-ups, including in-person visits, to monitor the progress of partnerships. Analysed key performance indicators (KPIs) and provided regular reports to leadership team. Collaborated with HR team to ensure customer satisfaction by addressing customer inquiries, concerns, and feedback.
• Launched new initiatives and innovative channels to expand reach and increase lead generation.
• Identified opportunities for improvement in products, processes, and services offered to enhance overall customer satisfaction.

• Identified and capitalised on market trends while ensuring alignment of company's offerings with customer needs and expectations. Oversaw verification of reports from individual departments, analysed data, and provided insights and recommendations to the Board of Directors (CDA). Cultivated and maintained positive relationships with business stakeholders. Built and expanded network of plastic surgeons and beauty centres specialising in aesthetic medicine. Managed agreements with private hospitals to ensure smooth operations and high-quality services for clients.
• Established the company from ground up; developed and implemented strategic plans to position company effectively in medical tourism market.
• Developed innovative solutions and approaches to achieve competitive differentiation and meet evolving customer demands.
• Prioritised customer satisfaction while maintaining high-quality standards in medical services and overall customer experience.

• Scheduled tasks and streamlined workflows for prompt management of unforeseen events and sudden changes.
• Optimised use of available resources to enhance efficiency in trading operations.

• Built and maintained strong relationships with medical professionals to enhance product awareness and usage.
• Optimised outreach of advertising campaigns to maximise effectiveness.
• Implemented engagement strategies through social media and digital marketing campaigns to reach wider audience.

• Developed commercial network through proactive lead identification and participation in industry events.
• Facilitated timely and detailed communication with customers, resulting in enhanced customer satisfaction.
• Secured new commercial partnerships by effectively promoting company's solutions and devices.