Michele giannetta
Cairns
Summary
Dynamic bartender with extensive experience at Hotel Excelsior Splendide, excelling in staff training and customer service. Proven ability to enhance customer loyalty through exceptional mixology and attentive service, resulting in increased repeat business. Skilled in cash handling and inventory management, ensuring operational efficiency and a welcoming atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Bartender
Hotel Excelsior Splendide 3*
03.2023 - 11.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Bartender
Au Charmant Petite Lac Hotel 5*
12.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bar Manager
La Casarana Resort 4*
06.2021 - 09.2021
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Head Bartender
Madera Milano
10.2020 - 05.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Bar Manager
La Casarana Resort 4*
06.2020 - 09.2020
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Seven Cocktail Lab
06.2018 - 09.2018
- Served high customer volumes during special events, nights, and weekends.
- Streamlined beverage service by setting up portable bars and equipment at off-site locations.
- Increased event efficiency by maintaining a clean and organized bar area.
Barback
Alchimista Bistrot E Mescole
10.2017 - 01.2018
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
Barista
Riostorante Alla Torre
05.2017 - 09.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barback
Caffe Di Mezzo Cocktail Bar
07.2016 - 11.2016
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Education
High School Diploma - Hospitality And Tourism Management
Ipssar Maffioli
Castelfranco Veneto, Italy07-2019
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- Bar equipment maintenance
- Customer service
- Cocktail list development
- Mixology
- Hospitality service expertise
- Classic cocktails
- Food service
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Elementary (A2)
French
Elementary (A2)
Russian
Beginner (A1)
Certification
EUROPEAN BARTENDER SCHOOL DIPLOMA
RSA.
MIXOLOGY COURSE.
Timeline
Bartender
Au Charmant Petite Lac Hotel 5*
12.2023 - 03.2024
Head Bartender
Hotel Excelsior Splendide 3*
03.2023 - 11.2024
Bar Manager
La Casarana Resort 4*
06.2021 - 09.2021
Head Bartender
Madera Milano
10.2020 - 05.2021
Bar Manager
La Casarana Resort 4*
06.2020 - 09.2020
Bartender
Seven Cocktail Lab
06.2018 - 09.2018
Barback
Alchimista Bistrot E Mescole
10.2017 - 01.2018
Barista
Riostorante Alla Torre
05.2017 - 09.2017
Barback
Caffe Di Mezzo Cocktail Bar
07.2016 - 11.2016
High School Diploma - Hospitality And Tourism Management
Ipssar Maffioli
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