Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michele Giusto

Michele Giusto

Padova

Summary

Energetic Field Service Engineer with 25 years background performing electronics mechanical repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Skilled at training and mentoring field service personnel to troubleshoot and correct medical and industrial automation, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for medical and Industrial factory Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Field Service Engineer

Hologic
02.2021 - Current
  • Performed onsite installation, modification and maintenance of IVD and Cytology systems and equipment.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Repaired and calibrated systems and equipment post-installation.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.

Field Service Engineer

Bausch And Lomb
02.2019 - 02.2021
  • Performed onsite installation, modification and maintenance of surgical systems for eyes treatments
  • Disassembled and reassembled complex laser machinery to repair or replace worn or malfunctioning components.
  • Repaired and calibrated excimer and femtosecond systems equipment post-installation.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in, mechanical, and electrical systems.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.

Field Service Engineer

Grifols
02.2015 - 02.2019
  • Performed onsite installation, modification and maintenance of blood screening systems and equipment,customer in blood transfusion center all EMEA
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Repaired and calibrated systems and equipment post-installation.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.

Field Service Engineer

Novartis
03.2010 - 02.2014
  • Performed onsite installation, modification and maintenance of systems and equipment installed in Transfusion Center across all Europe and USA
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components
  • Repaired and calibrated systems and equipment post-installation.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.

Field Service Engineer

Chiron
04.2008 - 03.2010
  • Performed onsite installation, modification and maintenance of systems and equipment blood transfusion center NAT Test
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Repaired and calibrated systems and equipment post-installation.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.

Field Service Engineer

JOFA Automation
03.1999 - 04.2008
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer leaders for Automotive manufactory Stellantis Group

Education

High School Diploma -

IIS Romolo Zerboni
Torino
06.1997

Skills

  • Computer Software Repair
  • On-Site Support
  • Customer Service Management
  • Testing and Calibration
  • Service Documentation
  • Preventive Maintenance
  • Equipment Installation
  • Network Maintenance
  • Supplier Relations
  • New Hiring coaching

Timeline

Field Service Engineer

Hologic
02.2021 - Current

Field Service Engineer

Bausch And Lomb
02.2019 - 02.2021

Field Service Engineer

Grifols
02.2015 - 02.2019

Field Service Engineer

Novartis
03.2010 - 02.2014

Field Service Engineer

Chiron
04.2008 - 03.2010

Field Service Engineer

JOFA Automation
03.1999 - 04.2008

High School Diploma -

IIS Romolo Zerboni
Michele Giusto