Michele Lombardo
Cefalù
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
Pizzium
09.2022 - 02.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
Head Waiter
Signorvino "Cantina Con Cucina"
09.2021 - 07.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
Head Bartender
Frì Trafficanti Di Gusto
05.2020 - 09.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
Head Bartender
Alagna Experience Resort 4*
11.2019 - 03.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
Head Bartender
Is Arenas Golf Resort 5*
05.2019 - 10.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
Head Bartender
Alagna Experience Resort 4*
11.2018 - 03.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
Head Bartender
Is Arenas Golf Resort 5*
05.2018 - 10.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Alagna Experience Resort 4*
11.2017 - 03.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Is Arenas Golf Resort 5*
04.2017 - 10.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Waiter
La Tresenda
11.2016 - 04.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Waiter
Le Calette Resort 5*
05.2016 - 10.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
GED -
PlanetOne Bartending School
Milano10.2016
High School Diploma -
I.P.S.S.E.O.A.
Cefalù07.2014
Skills
- Goals and Performance
- Customer Service
- Team Leadership
- Sales Expertise
- Employee Motivation
- Staff Management
Languages
English
Upper intermediate (B2)
Timeline
Store Manager
Pizzium
09.2022 - 02.2023
Head Waiter
Signorvino "Cantina Con Cucina"
09.2021 - 07.2022
Head Bartender
Frì Trafficanti Di Gusto
05.2020 - 09.2021
Head Bartender
Alagna Experience Resort 4*
11.2019 - 03.2020
Head Bartender
Is Arenas Golf Resort 5*
05.2019 - 10.2019
Head Bartender
Alagna Experience Resort 4*
11.2018 - 03.2019
Head Bartender
Is Arenas Golf Resort 5*
05.2018 - 10.2018
Bartender
Alagna Experience Resort 4*
11.2017 - 03.2018
Bartender
Is Arenas Golf Resort 5*
04.2017 - 10.2017
Waiter
La Tresenda
11.2016 - 04.2017
Waiter
Le Calette Resort 5*
05.2016 - 10.2016
GED -
PlanetOne Bartending School
High School Diploma -
I.P.S.S.E.O.A.
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