Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Hi, I’m

Michele Papa

Rose Bay
Michele Papa

Summary

Ambitious managing director with excellent Customer service skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

Excellent ability in problem solving and build customer connections.

Overview

11
years of professional experience
1
Certification

Work History

Giocamondo Study

Group Leader
06.2023 - 07.2023

Job overview

  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Monitored team performance to identify productivity improvement opportunities.

Dotstay

Sales Representative
09.2022 - 05.2023

Job overview

  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

BakeBar

Restaurant Manager
08.2015 - 09.2021

Job overview

  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Managed over 20 staff members and over 200 customers a day

Inassitalia

Life Insurance Sales Agent
04.2013 - 09.2014

Job overview

  • Followed up promptly with interested clients to close sales.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

Specialtrasfo

Laborer
09.2012 - 08.2013

Job overview

  • Worked alongside team to accomplish work goals according to schedule.
  • Maintained organized and clean work areas at all times on job sites.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Education

I.T.I.S
Gorgonzola

High School Diploma

University Overview

Skills

  • Volunteer Organization
  • Food and Beverage Management
  • Coaching and Training
  • Relationship building
  • Staff Management

Certification

  • Certified Sound healer, the Sound Healing Academy - March 2023
  • Music therapy course for children's 0-6 ages
Availability
See my work availability
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Available
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Group Leader
Giocamondo Study
06.2023 - 07.2023
Sales Representative
Dotstay
09.2022 - 05.2023
Restaurant Manager
BakeBar
08.2015 - 09.2021
Life Insurance Sales Agent
Inassitalia
04.2013 - 09.2014
Laborer
Specialtrasfo
09.2012 - 08.2013
I.T.I.S
High School Diploma

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Michele Papa