Micol Di Biase

• Customer Relationship Management
• Customer Care
• Managing reservations through Xenion software
• Guest reception
• Personal data registration and document submission to local authorities
• Managing external relationships and correspondence
• Supplier relationship management

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Sorted and organized files, spreadsheets, and reports.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Occasional work in family business

• Prepared sales invoices and purchase orders, ensuring accurate billing information and timely processing of payments.
• Monitored inventory levels to maintain optimal stock balance, reducing carrying costs and preventing stockouts.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.