Micol Salvatori
Roma
Profilo professionale
Experienced professional in customer service management and cost control, with excellent communication skills and strategic thinking. Skilled in using Microsoft Office and managing staff, I show flexibility and stress resilience.
Throughout my experiences, I have had the opportunity to strengthen essential skills in the industry, such as staff management, increasing sales volumes, negotiation abilities, and problem-solving. I consider myself approachable, reliable, and dedicated to my work.
Panoramica
15
15
years of professional experience
Esperienza lavorativa
Store manager -Head Coach
Nike Retail BV
Roma, RM
2018.09 - ad oggi
- Creating an inviting environment in the store to guarantee a unique shopping experience for our customers.
- Coordinate, support and supervise a diverse team and ensure an excellent working atmosphere.
- Manage store budgets and operational processes to achieve sales goals, optimize performance and increase customer satisfaction.
- Support and lead the implementation of Nike strategies in the store (e.g. sustainability, NIKE Inc. membership, digital offers).
- Provide insights to optimize the positioning of your store in the local market. Ensure that all Nike standards and guidelines are adhered to.
- Work in cooperation with various business partners from stores and headquarters.
Senior store manager
Chicco - Artesana spa
Roma, RM
2015.01 - 2017.08
- Managing financial accounts of 2 stores
- Increasing revenue
- Highlighting the collection
- Selecting, training, and motivating the sales team
- Trainer for new store managers and assistant managers
Store Manager
Camaieu Italia srl
Roma
2008.12 - 2015.01
- Store financial management
- Revenue growth
- Collection enhancement
- Selection, training, and motivation of the sales team
- Trainer of new store managers and assistant managers
Retail
Floor Manager
H&M Hennes & Mauritz srl
2006.12 - 2008.12
- Responsible for achieving set sales goals
- Managing the women's department budget
- Displaying merchandise
- Handling merchandise orders
- Managing human resources
Assistente del Presidente della TFA (Task Force Argentina)
ABI (Associazione Bancaria Italiana)
2005.10 - 2006.11
- Managing the schedule, organizing meetings and conferences with the invitation of bank representatives and project leaders.
- Managing the Association's budget.
- Press review for major economic events.
- Developing external communication plans for the Task Force and handling communication activities with the banks.
Hostess di terra
Alitalia Airport, Fiumicino (Roma)
Fiumicino, Roma
2002.06 - 2005.09
- Check-in and boarding operations for international flights.
- Supervision of flight departures (work carried out at the Paris office for 3 months)
Istruzione
Corso di laurea - Formazione e Sviluppo delle Risorse Umane
Università degli Studi di Roma Roma Tre
RomaDiploma di Maturità - Scientifica
Liceo Scientifico Teresa Gullace Talotta
Competenze
- Microsoft Office (Word, Excel, Access, PowerPoint)
- Communication skills
- Staff management
- Flexibility and adaptability
- Stress resistance
- Customer service management
- Strategic thinking
- Cost control
- Product knowledge
MADRELINGUA/ALTRE LINGUE
Italiana
Principiante
inglese
Intermedio avanzato
B2
Francese
Intermedio
B1
Hobby e interessi
Sport: Tennis (attività svolta in maniera agonistica nel 1998 classificazione nazionale di B1), pallavolo, nuoto, Hobby: Viaggi, lettura, musica
Cronologia
Store manager -Head Coach
Nike Retail BV
2018.09 - ad oggi
Senior store manager
Chicco - Artesana spa
2015.01 - 2017.08
Store Manager
Camaieu Italia srl
2008.12 - 2015.01
Floor Manager
H&M Hennes & Mauritz srl
2006.12 - 2008.12
Assistente del Presidente della TFA (Task Force Argentina)
ABI (Associazione Bancaria Italiana)
2005.10 - 2006.11
Hostess di terra
Alitalia Airport, Fiumicino (Roma)
2002.06 - 2005.09
Corso di laurea - Formazione e Sviluppo delle Risorse Umane
Università degli Studi di Roma Roma Tre
Diploma di Maturità - Scientifica
Liceo Scientifico Teresa Gullace Talotta