Milagros Lorenzo

• Strong multitasking skill balancing responsibilities such as checking- in and out guests, reservations, answering phone calls and giving information.
• Excellent communication skills, both verbal and written.
• Learned and adapted quickly to new technology and software applications.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• Provided excellent service under high-pressure situations, ensuring smooth event operations.

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• Greeted customers and answered inquiries regarding menu items and specials.
• Verified prepared food met standards for quality and quantity before serving to customers.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.