Mirella Sidella
Novara,NO
Summary
Proven expert in itinerary planning and travel industry expertise, adept at navigating high-volume environments with a keen focus on enhancing customer satisfaction. At Travel Agent, I spearheaded promotional campaigns that significantly boosted bookings and efficiently managed complex travel adjustments, showcasing exceptional problem-solving and organizational skills.
Overview
23
23
years of professional experience
Work History
Travel Agent
Travel Agent
09.2007 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Collaborated closely with sales staff to develop targeted promotional campaigns that drove significant increases in bookings.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped customers with passport and visa applications.
Front Desk Operator
Receptionist Jobs
09.2002 - 02.2006
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Processed payments promptly, verifying credit card information for secure transactions and minimizing fraud risks.
- Managed phone lines, directing calls to appropriate departments while maintaining a courteous and professional demeanor.
- Provided local area information to guests, recommending restaurants, attractions, and transportation options suited to their interests.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests upon arrival.
- Collaborated with housekeeping staff to maintain clean and comfortable rooms for guests.
- Facilitated smooth group check-ins by preparing necessary paperwork ahead of time and allocating rooms according to team requirements or special requests.
- Resolved customer complaints professionally, implementing solutions to prevent future issues.
- Participated in emergency response plans as needed to ensure guest safety during crisis situations or evacuations procedures.
- Coordinated with maintenance staff to address urgent repairs or requests from guests in a timely manner.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Receptionist
Hotel Sogno
09.2001 - 09.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
IPC Giuseppe Ravizza
Novara07.1994
Skills
Itinerary Planning
Travel industry expertise
High volume environments
Geography Knowledge
Reservations Booking
Special Needs Travel
Languages
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
French
Intermediate (B1)
Spanish
Intermediate (B1)
Timeline
Travel Agent
Travel Agent
09.2007 - Current
Front Desk Operator
Receptionist Jobs
09.2002 - 02.2006
Receptionist
Hotel Sogno
09.2001 - 09.2002
High School Diploma -
IPC Giuseppe Ravizza
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