Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE SKILLS
ADDITIONAL INFO
Timeline
Generic

Miriam De Michele

Casaluce

Summary

Dedicated and multilingual Medical Assistant with over 15 years of experience in fast-paced, patient-centered healthcare settings. Proven ability to manage all aspects of clinical and administrative operations independently, supporting physicians and coordinating care for over 1,600 patients. Adept at using digital tools such as TServe, Doctolib, Millewin, and Microsoft Office to streamline workflows and enhance patient communication. Native in Italian and English (C2), with intermediate proficiency in French and Spanish. Skilled in providing culturally competent care to both local and international populations—including U.S. military personnel. Known for conflict resolution, organizational excellence, and the ability to adapt quickly to new environments and systems. Fully eligible to work with the U.S. Government overseas.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Medical Assistant/Receptionist

Private Practice of Dr. Valentino De Michele
01.2009 - Current
  • Serve as the sole assistant for a clinic managing over 1,600 active patients, overseeing all clinical and administrative operations.
  • Provide direct support to physicians during diagnostics, exams, and treatments, ensuring smooth and efficient patient care.
  • Maintain strong patient relationships, fostering trust, comfort, and open communication in a high-volume setting.
  • Handle daily scheduling, follow-ups, and medical inquiries, independently managing 75+ phone calls and 300+ WhatsApp messages per day.
  • Use TServe and internal office systems to manage prescriptions, lab orders, test results, medical certifications, and clinical documentation with 100% accuracy.
  • Communicate effectively in Italian and English with both local and international patients; provide basic support in French and Spanish to accommodate diverse populations.
  • Coordinate with healthcare providers, technicians, and patients to ensure continuity and efficiency in daily operations.
  • Ensure full compliance with GDPR and Italian healthcare privacy regulations in all aspects of patient data handling.
  • Guide patients through medical services, appointment scheduling, and home/outpatient visit requests.
  • Prepare, submit, and maintain medical documentation in both paper and electronic formats, ensuring accuracy and timeliness.
  • Collaborate with service personnel and healthcare professionals to support uninterrupted care delivery and operational stability.

Medical Assistant/Receptionist

Private Practice of Dr. Pasquale Persico
05.2023 - 05.2024
  • Provided culturally sensitive care to both local and international patients, leveraging multilingual skills (Italian, English, French).
  • Managed patient support tasks such as follow-up coordination, service forms, and referrals to appropriate resources.
  • De-escalated conflicts between physician and patients, preserving a calm, respectful environment while continuing routine operations.
  • Delivered hygiene education and chronic condition guidance; facilitated access to local social and personal care services.
  • Utilized Millewin and Doctolib for patient scheduling and data entry; maintained ongoing communication with patients via WhatsApp.
  • Performed non-blood biological measurements (e.g., blood pressure, temperature, weight, height) and assisted in examinations including ECGs, spirometry, and glucometer tests.
  • Served as the sole assistant in a high-volume general practice, supporting Dr. Pasquale Persico with all clinical and administrative tasks.

Education

Bachelor’s Degree - Political Science

Università Degli Studi Della Campania “Luigi Vanvitelli”
Caserta, Campania, Italy

High School Diploma - Modern Languages

Liceo Linguistico Don Bosco
Sant'Antino, Italy
01.2009

Skills

  • Electronic Medical Records (EMR) Management
  • Appointment Scheduling & Calendar Management
  • Medical Data Entry & Charting Accuracy
  • Basic Clinical Measurements & Vital Signs Monitoring
  • Patient Triage & Intake Coordination
  • Diagnostic Assistance (ECG, Spirometry, etc)
  • HIPAA / GDPR Compliance & Medical Privacy Protocols
  • Conflict De-escalation & Patient Relations
  • Medical Documentation & Certification Preparation
  • Multilingual Patient Communication
  • Medical Software & Technology Troubleshooting
  • Preventive Health Education & Outreach

Certification

  • ESOL Certificate – English Level C2
  • British Institute Examination Board, Caserta
  • Date: 2024-06-19 | Final Score: 83/100
  • Use of English, reading, writing, listening, and speaking at a professional level.

LANGUAGE SKILLS

Italian – Native
English – Fluent (C2)
French – Intermediate
Spanish – Intermediate

ADDITIONAL INFO

  • Eligible to work with the U.S. Government overseas
  • No criminal record; fully compliant with local and EU employment requirements
  • Driver’s Licenses: AM and B (Issued in Italy)
  • Comfortable working in hybrid and remote environments
  • Strong interpersonal skills and emotional intelligence in multicultural healthcare settings
  • Experienced in handling confidential information under GDPR guidelines
  • Able to translate/interact in Italian, English, and French in professional settings

Timeline

Medical Assistant/Receptionist

Private Practice of Dr. Pasquale Persico
05.2023 - 05.2024

Medical Assistant/Receptionist

Private Practice of Dr. Valentino De Michele
01.2009 - Current

Bachelor’s Degree - Political Science

Università Degli Studi Della Campania “Luigi Vanvitelli”

High School Diploma - Modern Languages

Liceo Linguistico Don Bosco
Miriam De Michele