Miriana Tancredi

Working at Tommy Hilfiger was an experience that differed from my previous retail experiences because it was the first almost entirely dedicated to men’s clothing, men's sizes, and the preppy and denim world. Some of the tasks performed included:

• Completing assigned tasks with attention and precision.

• Independently carrying out assigned activities.

• Supporting and collaborating with colleagues in managing assigned tasks.

• Quickly and efficiently managing work-related unforeseen events and problems.

• Using communication skills to facilitate relationships and promote activities.

Dynamic and very formative environment.

I had numerous daily training courses on product knowledge, clienteling, and new collections, which provided tools for growing as a client advisor and gave me numerous incentives, pushing me to always seek something better and demand more from myself.

As my first experience in true luxury retail, I understood what I want to do and how to make the customer feel pampered and understood throughout the sales process, not just trying to sell the most expensive product but empathizing, listening, and making the customer feel understood, which has allowed me to effectively build customer loyalty.

Working in luxury has also fascinated me because, with a good command of the English language, being able to communicate with an international clientele made me realize how important it is for the brand to enhance its value.

I am interested in continuing in luxury retail for more stable work relationships, because I love the continuous renewal of the sector and want to gain new experiences for professional growth.

I worked as a sales assistant at the Michael Kors Outlet Village, with growth opportunities that motivated me to do more through a commission system, in a dynamic and serene environment, very competitive, where no two days were the same. Our daily motto was efficiency, dynamism, energy, and optimism.

Here, I learned to work with a high workload and a daily sales target, so physical fatigue was never an issue. I also felt motivated because I learned to offer customers a 360-degree experience, with a more welcoming approach, allowing me to close more transactions.

The team highly valued collaboration and support towards a common goal, which helped me work well in a team and served as a springboard to learn basic notions about leather goods in the store.

I had an active role in sales on the floor, but I also performed tasks in the warehouse, visual merchandising, pricing, and was also a cashier.

At a Bed and Breakfast near Torino Porta Nuova:

• Cleaning and tidying rooms • Making beds and changing linens • Cleaning bathrooms, changing towels, and restocking toiletries • General cleaning of common areas such as stairs and corridors

It was a brief but very flexible experience in terms of hours and frantic pace, made up of sacrifices and compromises, where I was immediately thrown into responsibility roles such as closing and managing the store completely alone during the first week. I had the opportunity to learn about products that might be underestimated in other contexts, like underwear, stockings, and swimwear, and I also had the chance to learn more about sizes and fabrics, which later proved very useful.

I worked at the Chicco store on Via Venti Settembre in downtown Turin, part of the Artsana group, where I assisted very demanding customers, as we helped parents and families from pregnancy through all their children’s infancy.

I was supported by a very competent team, which trained me in the best possible way, enabling me to understand customer needs. Working in the childhood sector also made me extremely empathetic, allowing me to make the most of my positivity.

Moreover, this experience not only trained me well as a sales assistant but also made me able to handle high levels of stress. We were subject to a cyber-attack for months, which made cashier activities manual and complicated.

Working here also allowed me to practice my English, and I became a helpful resource for my colleagues with Spanish-speaking customers, as I am a native speaker. It was a wonderful experience that allowed me to interact with many people.

• Fed and watered animals to provide necessary nutrients and keep pets healthy.
• Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
• Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
• Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
• Taking care of a cat for two weeks: brushing, cleaning the litter box, and fulfilling its needs, including playtime and daily feeding.

At the major women’s clothing chain Tally Weijl, located in Piazza Castello, Turin.

I completed a six-month internship that provided more than satisfactory training both professionally, socially, and personally, where I learned to pay close attention to customer needs.

My tasks included:

• Displaying products on shelves

• Arranging product displays in the store

• Welcoming customers and assisting them with purchase decisions

• Maintaining and cleaning the store

• Keeping order in the fitting rooms

• Conducting inventory in the warehouse

• Pricing clothing items

• As an intern, I was not authorized to use the cash register.

• Planning the appointment schedule

• Handling phone calls

• Managing physical and electronic mail

• Processing and archiving administrative tasks

• Planning the appointment schedule on behalf of management and/or colleagues

My first work experience was as a waitress at “La Piola,” close to Torino Porta Susa station.

My tasks mainly included:

• Serving food and drinks at tables

• Preparing the dining room and tables

• Welcoming customers

Waitress in a Mexican cuisine restaurant near Piazza Vittorio.

My duties included:

• Taking customer orders and serving food and drinks at tables

• Preparing the dining room and tables

• Welcoming customers and presenting the restaurant’s dishes

I did a one-month internship at Sailor Viaggi, handling front and back office tasks, specifically:

• Handling phone calls

• Managing physical and electronic mail

• Drafting and writing agency documents

• Processing and closing administrative tasks

• Planning the appointment schedule on behalf of management and colleagues

• Welcoming clients