Miriana Tortora

• Provided high-level customer service to international passengers on long-haul and short-haul flights in a multicultural environment.
• Ensured passenger safety and compliance with international aviation regulations through safety procedures and emergency training.
• Managed onboard service operations, maintaining premium service standards consistent with a leading international airline.
• Handled complex passenger situations with professionalism, problem-solving skills, and strong emotional intelligence.
• Collaborated with multinational cabin crew teams to deliver efficient service under time pressure.
• Demonstrated adaptability and resilience while working irregular schedules and long-haul flights across multiple time zones.

• Welcomed and assisted guests, ensuring a smooth check-in and check-out process.
• Managed reservations and provided information about hotel services and local attractions.
• Handled customer inquiries and resolved any issues to ensure guest satisfaction.
• Coordinated with housekeeping and other departments to maintain high service standards.

• • Delivered exceptional guest service in a luxury hotel setting.
  • Managed check-ins, check-outs, and guest requests efficiently.
  • Provided concierge services, assisting international guests with travel
  arrangements.

• Delivered exceptional guest service in a luxury hotel setting.
• Managed check-ins, check-outs, and guest requests efficiently.
• Provided concierge services, assisting international guests with travel arrangements.

• Greeted and assisted customers, ensuring a smooth experience at the beach club restaurant.

• Simultaneous Interpreter (Russian-Italian), February 2021 Conference by Prof. Ilya Nasonov (Stroganov Academy, RANEPA, British Higher School of Art & Design)
• Simultaneous Interpreter (Italian-English), March 2021
Conference by Dr. Claudio Gregorini on Family Law.
• Simultaneous Interpreter (English-Italian), July 2021
Conference by Dr. Julia Holden on Patents & Fashion Law.
Interpreted discussions on copyright, piracy laws, and the luxury industry
• Simultaneous Interpreter (Italian-English & vice versa), July 2021
Facilitated communication during online support group meetings of Alcoholics Anonymous
• Simultaneous Interpreter (Italian-English), May 2021
Green Office UNIBO Meeting.
Interpreted environmental discussions for an international panel
• Simultaneous Interpreter (Italian-English), July 2021
Provided interpretation services for the PhD Student Conference
"Forward looking, forward thinking. Future research perspectives at a time of uncertainty"

• Welcomed and assisted guests, ensuring a refined and personalized hospitality experience.
• Managed check-ins, reservations, and guest inquiries with professionalism and attention to detail.
• Provided tailored recommendations, enhancing guests’ stay through local expertise.
• Maintained a high standard of service in an elegant and luxury-oriented environment.

November 2019 — January 2023
• Promoter for Ledvance , With you Agency , Salerno
June 2022 — July 2022
• Promoter & Sales Representative for Dyson, Pardgroup Spa, Pontecagnano
March 2022 — January 2023
• Promoter for Sky, Birka Events Srl, Pompei
February 2022 — February 2022
• Fragrance Consultant for Guerlain, Okay Group Srl, Salerno
December 2021 — December 2021
• Fragrance Consultant for Bulgari , Adamis Group Italia Srl, Salerno
December 2021 — December 2021
• Hostess for Lidl Store Opening , To Get Events, Salerno
December 2021 — December 2021
• Hostess for Yves Rocher , La Cartiera Shopping Mall, Pompei
May 2021 — November 2021
• Event Hostess - Salernitana Award Ceremony, Media Sport Event Group Srl,
Salerno
May 2021 — May 2021
• Event Hostess - Pam Inauguration, One4You Srl, Pagani
January 2021 — January 2021
• Brand Promoter – Coyote, Free-Way Srl, Forlì
December 2019 — December 2019
• Event Hostess & Animator, Solletico Animazione, Forlì
November 2019 — February 2020
• Brand Promoter – Nintendo, Centro Commerciale Punta di Ferro, Forlì
November 2019 — November 2019

• Delivered exceptional dining experiences by providing efficient and courteous service.
• Managed high-pressure environments while ensuring customer
satisfaction.

• Welcomed and guided visitors through a historic and culturally significant estate, enhancing their experience with detailed insights.
• Provided information on exhibitions, heritage sites, and local history, fostering engagement and appreciation for cultural heritage.
• Assisted in coordinating tours and events, ensuring a seamless and enriching visitor experience.
• Managed inquiries from international guests, demonstrating adaptability and strong communication skills.

• Provided live translation and assistance to foreign couples and
photographers.
• Ensured seamless communication between clients and service providers.

• Supported language classes, enhancing students' learning experience.
• Assisted in managing classroom activities and cultural exchange programs.

• Provided live translation and assistance to foreign couples and photographers.
• Ensured seamless communication between clients and service providers.

• Supported language classes, enhancing students' learning experience.
• Assisted in managing classroom activities and cultural exchange programs.

• Greeted and accommodated guests, ensuring a high-end hospitality experience.
• Managed reservations and guest inquiries with professionalism.

• Provided tutoring and after-school lessons in foreign languages