Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohamed Ezzeldin

Milan

Summary

Expert with over 16 years of experience in the management and the technical operation of mobile and optical networks (2G, 3G, LTE, and 5G), OTN, SDH, and WDM. Excellent reputation for resolving problems, improving global customer satisfaction, and driving overall operational improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Customer Technical Support Expert

Nokia Italy
10.2021 - Current
  • Expert Optical network -TEC L3 (OTN,DWDM) -Analysis and solution of problems on OTN, WDM,SDH,ETH network management systems providing remote intervention and on field support
  • Very effective to get deepest knowledge about internal data structure and architecture in Telecom Network Management Systems (OTN/WDM), applied to troubleshoot issues in critical environment especially disaster recovery
  • Troubleshooting and solving global escalated problems from TAC over (Nokia : PSS , NFMT)
  • Prior to escalation to R&D
  • On site support of worldwide customers supporting their activities and demands
  • Remote technical support and combination of New Product Introduction and Pre-Sales assistance support
  • Excellent communication skills, both verbal and written
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Managed time efficiently in order to complete all tasks within deadlines
  • Worked effectively in fast-paced environments
  • Worked flexible hours across night, weekend and holiday shifts
  • Demonstrated strong organizational and time management skills while managing multiple projects

Implementation Project Manager

Nokia
09.2019 - 02.2021
  • Saudia-STC
  • Possess exceptional abilities in planning, organizing, and executing complex projects from start to finish. With strong focus on team communication, stakeholder engagement, and risk management, able to deliver high-quality results within tight timelines and budgets. analytical and problem-solving skills, coupled with ability to work collaboratively across departments, make valuable asset to any organization seeking to achieve its goals through effective project management
  • Manage of a Mega IBS Project under 3 critical regions in Saudi (Makkah, Madina & South)
  • IBS 5G Turnkey project
  • SRAN Turnkey project
  • Responsible for project execution through manage and follow up site labor force through General Foreman and or Supervisors, monitoring work of any subcontractors to complete work as per customer's satisfaction
  • Carry out communications with external stakeholders like DAS implementation (Active-Passive) (JMA, Commscope, Huawei)
  • Follow up with procurement team BOQ & PO approvals
  • Maintained licensing contracts with vendors
  • Developed project plans identifying key issues, approaches and performance metrics
  • Resolved implementation and operation issues with product manufacturers

RAN Access Operation

Nokia, Solutions and Networks
02.2016 - 08.2019
  • RAN Access Operation 2G/LTE Back Office (Mobily account) -Mobily Managed Service (MNS) For 2G - LTE-FDD/TDD (4G) Network
  • Acceptance 400 swapped TDD sites from HUAWEI to NOKIA
  • Acceptance 600 2G sites converted from E1 to Abis/IP
  • Acceptance 540 new FDD & TDD Nokia sites
  • Acceptance over 700 sites under LTE modernization Scope
  • Fault diagnosis and rectification through BTS manager & CM manager on NOKIA BTS
  • Create Cases for LTE BTS technical issues and coordination with the product line for solutions
  • Remotely field team technical support
  • BH, Links & interfaces troubleshooting from RAN side (IP, E1 GW ping test, X2,S1,ABIs,A,O&M,GB,MPLS …) -Work closely with the optimization team to maintain the network KPI's such as Path-Balance, IOI, HSR, DCR, Sleeping cells, RTWP, Throughput,RSSI , SNR , …)

NOC Engineer

Nokia Solutions and Networks
01.2012 - 02.2016


  • FO Engineer in Mobily Managed Service (MNS) For 2G - LTE-FDD/TDD
  • Monitoring and troubleshooting Nokia 2G & LTE-TDD/FDD Network in central and north regions which contains (1506 2G Node, 1411 LTE Node)
  • Distribute Field teams to cases based on necessity and severity of incidents
  • Supervise and Lead Field teams during troubleshooting and activities and insure zero alarms at the site.
  • Following escalation matrices internally and with customers
  • Creating and following up all incidents based on agreed severity
  • Creating trouble tickets and following up with concerned teams for on-site troubleshooting and resolving of trouble tickets
  • Observing and analyzing network performance and detecting any abnormalities on 2G & LTE-TDD KPIs and ensuring their thresholds are met
  • Generating daily, weekly, quarterly and annual reports for all network nodes, observing and escalating any abnormalities or repetitive faults, and following up till resolution
  • Calculating daily and weekly SLA reports for whole network, ensuring SLA values are met and report any breaches in the SLA


Configuration Engineer

Nokia Solutions and Networks
05.2011 - 12.2011
  • 2G Swap -Orange Swap project from Motorola to Nokia for 2G
  • TI supervisor
  • RIC Engineer MOBINIL 2G MULTIRADIO SWAP PROJECT
  • Remote assistance through NetAct to Field Engineers during configuration up gradation, Swap & other BSS Activities to ensure these activities within given time frame & outages
  • Support FLM/SLM in trouble shooting operational issues on BSS
  • GPRS/EDGE implementation on Nokia sites
  • Monitoring the KPIs by Pre & Post Activities, Rectification & Trouble shooting of
  • Degraded Cells
  • Site Creation through XML (2G)
  • New site on air testing
  • Supports site Integration (Drive Test & Optimization.

BSS Team Leader

Motorola
12.2008 - 04.2011
  • Mobily 2G project
  • BSS Team leader and area coordinator
  • BTS, BSC, AXCDR Acceptance (PAT&FAT)
  • Civil Acceptance: checking (tower & shelter paint, Gravers, Gantry, cables trays, Earth and Ground Bars, site fence, site lock)
  • lead the Implementation & integration 500 new 2G sites in North region
  • lead the Implementation & integration 300 new 2G sites in South region
  • lead the Installation & commissioning 9 new BSC's , 20 Axcdr's & PCU's
  • Prepare necessary paperwork for completion of work and get it authorized by customer after their inspection
  • Requesting network materials and follow up ware/House team (Delivery request &
  • Conduct pre-installation site survey to check that site is RFI
  • Conducting site quality check list before acceptance with customer
  • follow up of E/M Troubleshoot {Rectifiers (Delta, ELTEK) , Tower Light , MDB , A/C , Generators, Fire, Alarm Board & Fire fighting, etc...}.
  • Organized and detail-oriented with a strong work ethic
  • Used critical thinking to break down problems, evaluate solutions and make decisions

BSS Engineer

SYSTEL, MOTOROLA Subcontractor, COMMISSIONING
03.2007 - 12.2008
  • Orange & Vodafone 2G-3G Project
  • Motorola BSS site commissioning engineer
  • BSS signaling links Troubleshoot on RSL, GBL, GDS, GSL, XBL, OML, MTL
  • Making CIC test after downloading new BSC or axcdr
  • System connection between BSC, aXCDR, PCU, MSC, OMC
  • Working in Antenna swap and installation (Single band, dual band & 3G)
  • Feeder testing using site master (VSWR, SWR, DTF, CL, RL)
  • Site expansion & upgrade

Site Acquisition & RF Survey

Systel/Motorola
07.2006 - 01.2007
  • Cairo, Egypt (Etisalat Egypt) -Site acquisition/RF Survey Engineer for 3rd GSM operator -Site Survey, site selection, getting site coordinates using GPS (Longitude & latitude)
  • Making site report including all the data about site before starting civil work (Building height, site layout, obstacles, site panorama, rent price after dealing with owner, etc..)
  • Line of Sight surveys
  • Responsible for researching zoning codes and regulations that might affect the development of a telecommunications site
  • Responsible for RF survey for new sites (Macro site & Repeaters) Proposing new sites to overcome Coverage Patches & filling Capacity areas
  • Providing antenna height, orientation and azimuth of antennas
  • Verify the suitability of Sites from RF and Transmission point of view.

Education

Some College (No Degree) -

Motorola University

B.Sc. - Electronics and Communications Engineering

Arab Academy for Science & Technology & Maritime Transport

Egyptian Baccalaureate - Mathematics "Thanaweya

Saint George College
Cairo , Egypt
2000

Linux operating system RED -

AAST
Cairo, Egypt

sliding Optical FIBER

Prima Com Splicing
2005

Analog and Digital electronics circuits training - undefined

NTI (National telecommunication institute
2000

Project Management

Simplilearn
Online
2023

PM Introduction

Nokia
2018

Skills

  • Expert in rollout mega RAN projects
  • Expert in network operations & RAN troubleshoots
  • Expert in OTN,DWDM
  • Multi-Vendor experience
  • Highly organized
  • Leader & Management skills
  • Good communications skills

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)

Timeline

Customer Technical Support Expert

Nokia Italy
10.2021 - Current

Implementation Project Manager

Nokia
09.2019 - 02.2021

RAN Access Operation

Nokia, Solutions and Networks
02.2016 - 08.2019

NOC Engineer

Nokia Solutions and Networks
01.2012 - 02.2016

Configuration Engineer

Nokia Solutions and Networks
05.2011 - 12.2011

BSS Team Leader

Motorola
12.2008 - 04.2011

BSS Engineer

SYSTEL, MOTOROLA Subcontractor, COMMISSIONING
03.2007 - 12.2008

Site Acquisition & RF Survey

Systel/Motorola
07.2006 - 01.2007

Some College (No Degree) -

Motorola University

B.Sc. - Electronics and Communications Engineering

Arab Academy for Science & Technology & Maritime Transport

Egyptian Baccalaureate - Mathematics "Thanaweya

Saint George College

Linux operating system RED -

AAST

sliding Optical FIBER

Prima Com Splicing

Analog and Digital electronics circuits training - undefined

NTI (National telecommunication institute

Project Management

Simplilearn

PM Introduction

Nokia

Similar Profiles

CREATE PROFILE
Mohamed Ezzeldin