Mohamed Kouki
Reggio Emilia
Summary
Hardworking Technical Support Manager reduces costs through supporting well all our installations and commissioning and taking care about the man/days to optimize the timing the profitability of the project. Motivating leader effectively manages teams of up to 10 members in the office and more than 20 members abroad, using proactive communication and resourceful approach to problem-solving.
Looking for new and good opportunities for growth from the professional aspect and the personal aspect as well.
Overview
9
9
years of professional experience
Work History
Technical Support Manager
Clevertech SPA
06.2021 - Current
- I worked to create the whole department in the company, before 2021 there was no Technical Support Department.
- In 2021 We begin with my self and 2 other colleague in the office with 6 software engineers abroad, in this moment we are 10 colleagues in the office with 15 software engineers abroad.
- Installed all the procedures and the operational way of work to make it smooth and automatic.
- We decreased the escalations from the costumer to our board members from 50 escalation per year to no more than 5 escalation per year.
- For the service Market we success to support our costumers worldwide.
- For the service Market we support our engineers on each installation and commissioning around the world.
- For the After Sales Market we put a strategies to be able to develop all the electrical and software upgrade for the new and old machines.
- For the After Sales Market we provide solutions and ideas for new upgrade on the machines.
- For th After Sales Market we support our costumers worldwide for any issue that they have on their machines.
- Developed the tools and the ways to have an efficient remote support worldwide with ticketing system and remote connection to our machines.
Software Engineer
Clevertech Spa
04.2015 - 06.2021
- · In-house software development of machines + robotic islands. Language used for the PLC are Siemens and Rockwell. for the robots Fanuc , Kuka and ABB.
- Installation, Service and Customer Support abroad all over the world. (Between 230 and 270 days per year).
- Countries where i made interventions are: France , China , Thailand , Poland , Turkey , Germany , Brasil , Serbia , Egypt , Spain , Saudi Arabia , Belgium , Algeria , Hungary , Olanda , Tunisia , Australia ,
- Very good relation with costumers for example : Kellogs Kutno (Poland) , Apc Samutsakhon (Thailand) , P&G Gebze (Turkey) , P&G Louveira (Brasil) , Henkel Ankara (Turkey) , Henkel Krusevac (Serbia) , Colgate Roma (Italy) , Fater Gebze (Turkey) , Henkel Cairo (Egypt) , Henkel Iberica (Spain) , Henkel Raciborz (Poland) , P&G Dammam (Saudi Arabia) , Henkel Alger (Algeria) , Hekel Korosladany (Hungary) , Heinz Nimegen (Olanda) , Nestlè Purina Wroclaw (Poland) , Henkel Tunis (Tunisia) , Pax Henkel Australia.
Software Engineer
Team Byte Srl
04.2014 - 04.2015
- Worked of Software development on the office.
Education
Software Engineer - Software Engineering
UNIVERSITÀ DEGLI STUDI DI PARMA.
Parma03.2014
High School Diploma -
Lycée Jeune Fille Bizerte
Bizerte (Tunisia)07.2009
Skills
- Team Relationships
- Multilingual spoken and written:
- English : Excellent written and spoken
- French : Excellent written and spoken
- Italian : Excellent written and spoken
- Arabic : Native language
- Motivational Leadership
- Scheduling and Coordinating
- Employee Coaching and Mentoring
- Customer Support
- Engineering Team Support
- Hardware and Software Optimization
Timeline
Technical Support Manager
Clevertech SPA
06.2021 - Current
Software Engineer
Clevertech Spa
04.2015 - 06.2021
Software Engineer
Team Byte Srl
04.2014 - 04.2015
Software Engineer - Software Engineering
UNIVERSITÀ DEGLI STUDI DI PARMA.
High School Diploma -
Lycée Jeune Fille Bizerte
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