MOHAMED MAKLAD
New Cairo
Summary
Dynamic Export Sales & Operations Manager with a proven track record at Al Dakhlia Agriculture, enhancing operational efficiency and expanding market reach. Skilled in project management and team leadership, I excel in logistics oversight and fostering client relationships. Achieved significant sales growth through strategic planning and effective communication, demonstrating a keen ability to quickly adapt and solve complex problems.
Overview
18
18
years of professional experience
Work History
Export Sales & Operations Manager
Al Dakhlia Agriculture
01.2023 - Current
- Identified new markets for exported products based on industry research data.
- Identified new opportunities for product expansion within existing accounts.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Participated in food expos with customers or suppliers to discuss current or potential business opportunities.
- Negotiated contract renewals and new sales deals with clients.
- Reviewed inventory levels at customers to ensure proper stock levels and avoid any out-of-stock situations.
- Worked with cross-functional teams to achieve goals in a timely manmannerd efficient order fulfillment.
- Developed KPIs to measure the effectiveness of operational processes.
- Created SOPs to document workplace procedures and optimize productivity through standardization.
- Provided guidance and advice concerning customs processes, procedures, and laws.
- Prepared, checked, and filed documentation with the department.
- Tracked shipments throughout the supply chain process utilizing tracking systems to ensure timely clearance of shipments.
- Ensured proper documentation as invoices, bills of lading, and letters of credit to facilitate imports and exports.
Customer Care Specialist
Palm Hills Development
03.2022 - 12.2022
- Oversee day-to-day operations related to employee's benefits
- Supervising Facilities management (Internal Support) Following up all internal facilities
- Report and analyze total cost of events and transportation
- Ensure all new starters (such as new vendors on site or any third party, contractors) receive all the necessary introductions promptly and accurately
- Provide timely and accurate management information
- Enhancing the service delivery through best practice and the effective use of systems and equipment
- Coordinate facilities and project management, from inception to completion for the client sites
Custody & Clearance Department
Citi Bank
05.2022 - 10.2022
- In depth understanding of Direct Custody Business and Trade Management is essential
- Manage relationship with external partners, including regulators
- Evaluate effectiveness of workflows and processes with the aim of improving efficiencies as well as the timeliness and accuracy of the production process
- Comply with audit and compliance regulations and be the focal point for audit and client visits
Purchasing Senior Administrator
FPI - Future Pipe Industries
01.2021 - 01.2022
- Processed pro forma invoices for rubber rings and raw materials requested by plants to facilitate order release.
- Processed plant-released orders in the ERP system and forwarded them to vendors for raw material supply.
- Obtained and verified order acknowledgments from vendors to ensure accuracy and timely delivery of raw materials.
- Provided shipping details to plants to optimize production planning.
- Secured shipping documents prior to vessel arrival to expedite customs clearance of raw materials.
- Reviewed orders received from business units to ensure alignment with processed orders.
- Assisted in procuring consumable products for the group.
Logistics Specialist
AG Pharmacy Chain - Family Business
01.2007 - 01.2012
- Led a team of pharmacy technicians to ensure efficient operations.
- Coordinated and oversaw daily store activities to maintain optimal performance.
- Led, coached, and mentored the team to achieve high performance and professional development.
- Oversee the procurement and supply of stocks to maintain adequate inventory levels.
- Owned and delivered financial targets for the store.
Office Staff - Saad Publications Department
SAAD Trading and Contracting Company
01.2010 - 12.2010
- Responsible in office works
- Preparing various reports
- Attending to client's Needs
- Filing System
Technician/Clerk - Medical Records Department
SAAD Specialist Hospital
01.2009 - 12.2009
- Updates and maintains patients' records
- Evaluate and prepares statistical reports
Education
MBA - Business Administration And Management
Arab Academy For Science, Technology & Maritime Transport
Egypt02-2026
Bachelor degree holder - International Business and Management
FUTURE UNIVERSITY IN EGYPT
Egypt01.2017
High School Certificate -
International Program School
KSA01-2012
Skills
- Project Management
- Planning
- Operations management
- Teamwork
- Time management
- Quick learner
- Problem Solving
- Good communication
- Procurement management
- Logistics oversight
- Process flows
- Microsoft Office 365
Languages
- Arabic, Native Language
- English, Fluent
Timeline
Export Sales & Operations Manager
Al Dakhlia Agriculture
01.2023 - Current
Custody & Clearance Department
Citi Bank
05.2022 - 10.2022
Customer Care Specialist
Palm Hills Development
03.2022 - 12.2022
Purchasing Senior Administrator
FPI - Future Pipe Industries
01.2021 - 01.2022
Office Staff - Saad Publications Department
SAAD Trading and Contracting Company
01.2010 - 12.2010
Technician/Clerk - Medical Records Department
SAAD Specialist Hospital
01.2009 - 12.2009
Logistics Specialist
AG Pharmacy Chain - Family Business
01.2007 - 01.2012
MBA - Business Administration And Management
Arab Academy For Science, Technology & Maritime Transport
Bachelor degree holder - International Business and Management
FUTURE UNIVERSITY IN EGYPT
High School Certificate -
International Program School
Similar Profiles
Diya' MahmoudDiya' Mahmoud
Treasury Accountant at Al Jazeera Agriculture GroupTreasury Accountant at Al Jazeera Agriculture Group
ANS MALIKANS MALIK
HSC OFFICER at NAIS (AL NOAIMI AGRICULTURE AND IRRIGATION SERVICES)HSC OFFICER at NAIS (AL NOAIMI AGRICULTURE AND IRRIGATION SERVICES)
CHATURA DOUGLAS DEUNDERA LIYANAWADUGECHATURA DOUGLAS DEUNDERA LIYANAWADUGE
Senior Facility Supervisor at Al Nakheel Agriculture & Trading WLLSenior Facility Supervisor at Al Nakheel Agriculture & Trading WLL
Ahmed AbozaidAhmed Abozaid
Customer Service Manager at RATP Dev Mobility CairoCustomer Service Manager at RATP Dev Mobility Cairo
Khaled FaridKhaled Farid
Customer Service Consultant at Bupa GlobalCustomer Service Consultant at Bupa Global