Mohamed Osama
El Manial
Summary
Results-driven Talent Acquisition professional with two years of experience in sourcing, recruiting, and hiring top talent. Skilled in conducting comprehensive candidate searches, building strong relationships, and utilizing Applicant Tracking Systems. Adept in understanding client needs, ensuring positive candidate experiences, and meeting deadlines. Demonstrated ability to thrive in fast-paced environments and adapt quickly to changing priorities. Seeking opportunities to further develop expertise and contribute to organizational success.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Talent Acquisition Recruiter Specialist II
Concentrix
02.2024 - Current
- Collaborate with personnel and facilities to implement and manage comprehensive recruitment programs.
- Evaluate and screen incoming resumes, and conduct preliminary interviews (telephonic or face-to-face).
- Provide candidate recommendations to hiring managers and assist in crafting competitive compensation packages.
- Utilize diverse sourcing channels, including online platforms, community organizations, and educational institutions, to identify potential candidates.
- Maintain precise records within the Applicant Tracking System (ATS) and HRIS tools, ensuring compliance with local hiring regulations.
- Develop a deep understanding of job specifications, skills, and competencies required for various roles.
- Represent the company professionally to candidates and external service providers, upholding high ethical standards throughout the recruitment process.
Talent Acquisition Coordinator
Concentrix
5 2023 - 02.2024
- Coordinate and schedule interviews, both in-person and virtual, ensuring that all parties involved are well-informed and prepared.
- Manage the applicant tracking system (ATS), ensuring accurate and up-to-date information for all candidates.
- Screen resumes and applications, conducting initial phone screens to assess candidates' qualifications and fit.
- Assist in the creation and posting of job advertisements on various job boards and social media platforms.
- Conduct reference checks and background screenings for potential hires.
- Assist in the development and implementation of recruitment strategies to attract top talent.
- Maintain regular communication with hiring managers, providing updates on the status of candidates and the overall recruitment process.
- Coordinate and participate in recruitment events and job fairs to promote the organization and attract potential candidates.
- Assist in the creation and maintenance of job descriptions and interview guides.
- Conduct research and stay up to date with industry best practices, emerging trends, and recruitment tools and technologies.
Customer Care Advisor
Concentrix
11.2022 - 05.2023
- Facilitate relationships between a company and its clients, resolve issues, help to drive sales by cross-selling and upselling, and create memorable experiences that boost brand and customer loyalty
- Interact with customers to solve issues and questions about products, services, and policies
- Maintain a positive and friendly tone with customers at all times
- Recruit potential customers by recommending goods or services
- Establish new customer accounts and record account information, like phone numbers or addresses, on digital platforms
- Listen to customer complaints and try to identify the cause of their problem to the best ability
- Identify the appropriate response and strategy to solve customer issues as quickly as possible
- Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
- Be able to manage large amounts of phone calls, chats, emails, and other communication channels
- Assist customers on placement of orders, refunds, or exchanges
- Ensure customer satisfaction and maintain professional customer support
- Place the customer at the center of the customer service experience.
FRONT HOUSE MANAGER & CASHIER
Carlos Tacos Restaurant
09.2020 - 11.2020
- Responsible for creating unique menus that exceed client expectations
- Handling front house issues, delivery services, customer service
- Supervising the flow between the kitchen and the front house
- Greet guests at the door and seat them
- Supervise the waiting staff and help with lunch or dinner services
- Nurture frequent diners to boost customer retention
- Serve guests to the restaurant's standards and maintain a comfortable dining environment.
DATABASE CREATOR
Fast Forward
10.2019 - 12.2019
- Collecting data regarding living and education expenses In foreign countries
- Determine purpose of database
- Gather information that will be recorded in database
- Refine and enhance design
- Creating databases for an Artificial Intelligence Auto Replying Chat-Bot named Alis
- Recruiting team members
- Organizing and planning social and charity events
- Managing the organization's Model United Nations (MUN) Social and Recruitment Team Head
- Responsible for social media accounts alongside the marketing team.
Education
Bachelor of Languages - Executive Skills
MODERN SCIENCES & ARTS UNIVERSITY
01.2019 - 04.2022
Bachelor of Languages And Translation - Business Studies
University of Bedfordshire
Luton, United Kingdom 04.2001 -
Skills
Talent Acquisition Strategies
Certification
Financial Inclusion (Commercial Intl. Bank), 03/2022, 08/2022
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
French
Beginner (A1)
Timeline
Talent Acquisition Recruiter Specialist II
Concentrix
02.2024 - Current
Customer Care Advisor
Concentrix
11.2022 - 05.2023
FRONT HOUSE MANAGER & CASHIER
Carlos Tacos Restaurant
09.2020 - 11.2020
DATABASE CREATOR
Fast Forward
10.2019 - 12.2019
Bachelor of Languages - Executive Skills
MODERN SCIENCES & ARTS UNIVERSITY
01.2019 - 04.2022
Bachelor of Languages And Translation - Business Studies
University of Bedfordshire
04.2001 -
Talent Acquisition Coordinator
Concentrix
5 2023 - 02.2024
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