Summary
Overview
Work History
Education
Skills
Timeline
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Mohammad Karbala

Saida

Summary

Dedicated and results-driven professional with proven track record of success in managing all aspects of store operations, including sales, finance, inventory and cash management, payments, receivables, and customer service. Focused on building positive relationships with customers, suppliers, and internal teams to drive business growth and enhance overall performance. Prepared to utilize wide-ranging experience to achieve tangible results in a dynamic and fast-paced environment.

Overview

14
14
years of professional experience

Work History

Retail Operations Manager

Novak Trading
05.2016 - Current
  • Overseeing all aspects of store operations including customers and suppliers relationships.
  • Reviewing store sale numbers, cost of inventory, operational expenses
  • Resolving inventory shortages to ensure timely replenishment to meet customer demand.
  • Determining layout of store merchandise for visual appeal to consumers.
  • Controling shipments, imports, inventory, purchasing, and payments operations
  • Driving sales through proactive customer engagement, resulting in increased revenue and customer satisfaction.

Retail Sales Associate

Kassem Khalifeh Nut Shop
06.2013 - 04.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained an organized store environment, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, and orders.
  • Managed cash transactions, handling payments of both vendors and customers customers.
  • Organized and arranged inventory, optimized product displays for easy access, and attractive presentation.

Sales Associate

Al/Mostafa Supermarket
02.2012 - 02.2013
  • Organized products placement to maintain store visual appeal, and promote specific merchandise.
  • Collaborated effectively with team members to ensure smooth operations and optimal customer satisfaction.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Expanded knowledge of the product line, staying informed about new arrivals, specials, and promotions.
  • Monitored all aspects of product lifecycle, contributing insights for both long and short-terms.


Cashier

Patisserie Delice
07.2010 - 01.2012
  • Operated cash register for cash,and payment transactions accurately.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store products, services and addressed customer concerns.
  • Provided backup support for other departments when needed.

Education

School Degree -

Ghazieh Public High School
Ghazieh, Lebanon

Skills

  • Cash and Costs Management
  • Store Operations Oversight
  • Costs and Sales Analysis
  • Cost Reduction
  • Relationship Management
  • Sales Development
  • Retail Management
  • Store planning
  • Inventory Management

Timeline

Retail Operations Manager

Novak Trading
05.2016 - Current

Retail Sales Associate

Kassem Khalifeh Nut Shop
06.2013 - 04.2016

Sales Associate

Al/Mostafa Supermarket
02.2012 - 02.2013

Cashier

Patisserie Delice
07.2010 - 01.2012

School Degree -

Ghazieh Public High School

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Mohammad Karbala