Mohammad Erfan Efatinasab
Padova
Summary
A motivated English Literature graduate with a passion for language, journalism, and communication. Knowledgeable customer service professional specializing in rapport-building, customer satisfaction, and process optimization. An energetic team player dedicated to contributing to company success through relationship development. Experienced in teaching English and providing informative experiences to international tourists. Committed to continuous learning and professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tour Leader and Tourist Guide
Darvishi Hotel
01.2020 - 12.2022
- Provided informative and engaging tours to international and domestic tourists
- Shared knowledge about historical sites, cultural landmarks, and local attractions
- Ensured a positive and memorable experience for guests through excellent customer service
Customer Service Representative
Green Computer Company
01.2020 - 12.2022
- Interacted with customers in a professional and friendly manner, resolving their inquiries and ensuring a positive experience
- Actively promoted products and services to customers, resulting in increased sales
- Handled customer complaints and ensured prompt resolution to maintain customer satisfaction
English Teacher
Kish Language Institution
01.2018 - 12.2020
- Conducted English language classes for individuals and small groups
- Created tailored lesson plans to meet the specific needs and goals of students
- Assisted students in improving their language proficiency through interactive activities and discussions
English Teacher
Shokoh Language Institution
01.2017 - 12.2018
- Conducted English language classes for individuals and small groups
- Created tailored lesson plans to meet the specific needs and goals of students
- Assisted students in improving their language proficiency through interactive activities and discussions
Education
Bachelor of Arts - English Literature(GPA: 18.24/20 (3.87 Out of 4) )
Semnan University
Semnan, Iran06.2022
Master of Arts - English Studies
Padova University
Padova, Italy03.2024
Skills
- Excellent verbal and written communication skills
- Building rapport with diverse individuals and groups
- Cross-cultural communication
- Ability to provide exceptional customer service
- Building positive customer relationships
- Strong sales skills
- Negotiation and persuasion techniques
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Social media management and marketing
Certification
- Teacher Training Course(TTC) certificate
- Certificate of Excellence, Tourist Guide Training Program, Darvishi Hotel
- Sales and Negotiation Skills Training certificate
- Effective Communication Workshop
- Public Speaking and Presentation Skills Training
- What is news?, Michigan State University
- Gathering and Developing the news, Michigan State University
- Effectively delivering the news to your audience, Michigan State University
- Journalism, the future, and you!, Michigan State University
Languages
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Persian
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Timeline
Tour Leader and Tourist Guide
Darvishi Hotel
01.2020 - 12.2022
Customer Service Representative
Green Computer Company
01.2020 - 12.2022
English Teacher
Kish Language Institution
01.2018 - 12.2020
English Teacher
Shokoh Language Institution
01.2017 - 12.2018
Bachelor of Arts - English Literature(GPA: 18.24/20 (3.87 Out of 4) )
Semnan University
Master of Arts - English Studies
Padova University
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