Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohammad Hossein Ghasemi

Bergamo,BG

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level the position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Receptionist Supervisor

Espinas Palace Hotel
Tehran,Iran
01.2022 - 07.2023
  • Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
  • Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
  • Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.

Customer Service Operator

Snapp Trip
Tehran , Iran
02.2019 - 11.2020
  • Partnered with other departments to facilitate seamless issue escalation when necessary.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Collaborated with team members to share best practices and improve overall service quality.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

English Teacher

Asr Private School
Tehran , Iran
09.2017 - 08.2019
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.

Education

Master of Planning And Management of Tourism - Tourism And Travel Management

University of Bergamo
Bergamo, Italy
12.2025

Bachelor of Hospitality - Hospitality And Tourism

University of Science And Culture
Tehran , Iran
09.2021

Skills

  • Customer service focus
  • Task Delegation
  • Document Management
  • Meeting Coordination

Languages

English
Upper intermediate (B2)
Italian
Elementary (A2)

Timeline

Receptionist Supervisor

Espinas Palace Hotel
01.2022 - 07.2023

Customer Service Operator

Snapp Trip
02.2019 - 11.2020

English Teacher

Asr Private School
09.2017 - 08.2019

Master of Planning And Management of Tourism - Tourism And Travel Management

University of Bergamo

Bachelor of Hospitality - Hospitality And Tourism

University of Science And Culture
Mohammad Hossein Ghasemi