Monica Di Carlo
Milan
Summary
Proven Logistics Operations Specialist with a track record of enhancing workflow optimization. Demonstrated adaptability and customer-oriented approach, significantly improving operational efficiency and stakeholder satisfaction. Expert in operations management and task prioritization, driving results beyond expectations.
Overview
11
11
years of professional experience
Work History
Delivery Customer Support
Worldline
2023.02 - Current
- Manage entry orders
- Daily contact with customer and supplier monitoring the production and deliveries
- Invoicing orders and reparation activities
- Determined job urgency and priorities to satisfy customer requirements.
Logistics Operations Specialist
MLK Deliveries
2020.09 - 2023.02
- Monitor orders through the processing cycle
- Daily contact with last mile suppliers and merchant ensuring the highest level of communication
- Process orientation to monitor and continuously improve day-to-day activities
- Manage tickets and customer claims
- Work closely with all stakeholders to enhance the customer experience
- Reporting focused on Kpi about warehouse activities
Logistics Officer
Food Express Srl
2017.09 - 2020.09
- Supervise the preparation of the incoming orders, as well as all the warehouse operations
- Strong collaboration with Purchasing Department
- Managed functional areas of logistics as checking the incoming goods, controlling orders, billing, stock management and inventories
- Organize the weekly deliveries in daily contact with transport providers & shippers
- Constant customer assistance pre and post sales.
Logistic Trainer
LOGIKON, CONSULTANCY AGENCY
2018.03 - 2019.06
- Logistic & supply chain training dedicated to unemployed workers - professional students
- Warehouses procedures and operations, inventories methods
- Safety and security procedures
- Production planning MRP and MPS
- Shipping and transport procedures
- Practical exercises
Warehouse Operator
WINCANTON
2016.11 - 2017.03
- Loaded, unloaded, and moved material to and from storage and production areas.
- Unpacked and repacked items in different quantities and configurations for shipment.
Logistics Support
Fresh Ways
2016.06 - 2016.10
- Supporting the line production in all its phases providing safety, security monitoring checks
- Managing and setting up different packaging machines.
Assistant Project Manager - Field Logistician
Istituto Oikos
2014.06 - 2015.09
- Planning the project's daily activities in collaboration with the project engineer, coordinating with him a team of 15 project staff
- Coordinating - monitoring the hygiene & sanitation activities (schools and HH level)
- Writing financial and project development reports (Ngo Head Quarter - Donor)
- Working in close collaboration with the local authorities also supporting the water committee managing the facility
- Warehouse's administration (hydraulic spare parts, tools, building Materials), fleet managemet
- Contracts' preparation for external workers, purchasing the items supply
Assistant Project Manager
GVC - GRUPPO VOLONTARIATO CIVILE
2013.06 - 2013.10
- ·Supporting the local team in the project management tasks
- Designing of GIS maps based on the project results
- Developing new baseline questionnaires
- Writing evaluation reports about the NGO activities.
Education
Diploma - Logistics And Supply Chain Management
CMI Communications, Management Institute
Dublin - Ireland01.2017
No Degree - Logistics Management
Course in Humanitarian Logistics
06.2016
J.D. - Logistics And Materials Management
Certificate in Logistics And Warehousing
Milan, Italy03.2016
J.D. - SAP
SiSoft Informatica
Milan, Italy01.2016
Skills
- Operations Management
- Research and due diligence
- Customer oriented
- Schedule Management
- Inter-department collaboration
- Bookkeeping
- Workflow Optimization
- Adaptability and Flexibility
- Task Prioritization
- Workflow Planning
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Delivery Customer Support
Worldline
2023.02 - Current
Logistics Operations Specialist
MLK Deliveries
2020.09 - 2023.02
Logistic Trainer
LOGIKON, CONSULTANCY AGENCY
2018.03 - 2019.06
Logistics Officer
Food Express Srl
2017.09 - 2020.09
Warehouse Operator
WINCANTON
2016.11 - 2017.03
Logistics Support
Fresh Ways
2016.06 - 2016.10
Assistant Project Manager - Field Logistician
Istituto Oikos
2014.06 - 2015.09
Assistant Project Manager
GVC - GRUPPO VOLONTARIATO CIVILE
2013.06 - 2013.10
Diploma - Logistics And Supply Chain Management
CMI Communications, Management Institute
No Degree - Logistics Management
Course in Humanitarian Logistics
J.D. - Logistics And Materials Management
Certificate in Logistics And Warehousing
J.D. - SAP
SiSoft Informatica
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