Monica Rocca
Summary
Sales and Operation Manager with experience of developing sales strategies in the Travel Education industry. Italian native speaker, fluent in English with excellent communication and social skills. Target-driven professional with a proactive mind-set and capacity to get the job done in a fast paced environment. Multi-tasking with a can-do attitude and an eye for details.
Overview
11
11
years of professional experience
Work History
Sales & Operations Manager
Helkin s.r.l.
10.2011 - 10.2022
- Responsible for developing and executing sales strategies, tactics and action plans required achieving a company target
- Dealing with a network of publishing agents, teachers and other relevant figures within public and private schools in Italy in order to develop business
- Dealing with language schools and organization in the Travel Education Industry specialized in study and mobility programs abroad
- Managing a 4 people team to support the operations at all levels such as reporting, documentations, as well as the logistics of the participants' overall, including all the aspects of the programme
- Hosting sales presentations and meetings with new and existing clients in schools or dedicated places all over Italy
- Maximizing opportunities to enhance sales through a cross-sell and upsell approach
- Maintaining high quality customer relationships by providing a responsive, knowledgeable, and consistent standard of customer service
- Liaise with costumer services to make sure clients’ expectations are met
- Liaise with marketing department to plan brochures, catalogue and all marketing material
- Work in partnership to create unique learning opportunities for individuals and groups
- 24/7 availability
Skills
- Project management
- Network management
- Customer service
- PR and social media
- Goal oriented
- Complex problem solving
- Public speaking
- Team player
- Time management
- Good communication and social skills
- Active listening
- Critical thinking
Timeline
Sales & Operations Manager
Helkin s.r.l.
10.2011 - 10.2022
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