Monica Sartore
Voghera
Overview
9
9
years of professional experience
Work History
Customer Service Assistant
Newlast Italia Srl
09.2022 - Current
- Management of customers requests issuing offers for spare parts / interventions / maintenance;
- Management of national and international sales;
- Import / Export;
- Business trips and installations planning.
Bid Support Specialist
So.tr.a.f. Srl
05.2018 - 09.2022
- Technical reports writing for participation in tenders in the Facility Management and Transport sectors.
- Gathering and assembling sales, technical and competitive data for review by senior proposal team during bid preparation.
- Keeping an up-to-date knowledge of industry trends and best practices, incorporating them into bid development as appropriate.
Receptionist
Valvitalia Group
12.2015 - 05.2018
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answering phone promptly and directing incoming calls to correct offices.
- Supporting office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Master's Degree - Conference Interpreting And Specialist Translation
Libera Università Di Lingue E Comunicazione IULM
Milan07.2013
Bachelor's Degree - Interpreting And Communication
Libera Università Di Lingue E Comunicazione IULM
Milan11.2011
Skills
- English and Spanish knowledge
- Customers management
- Cost estimation and offers issue
- Import and Export management
- Business trips planning
- Attention to detail
- Problem-solving
- Multitasking
- Organizational skill
- Team collaboration
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Assistant
Newlast Italia Srl
09.2022 - Current
Bid Support Specialist
So.tr.a.f. Srl
05.2018 - 09.2022
Receptionist
Valvitalia Group
12.2015 - 05.2018
Master's Degree - Conference Interpreting And Specialist Translation
Libera Università Di Lingue E Comunicazione IULM
Bachelor's Degree - Interpreting And Communication
Libera Università Di Lingue E Comunicazione IULM