Monika Vladislavova Hristova
Sofia
Summary
Dynamic professional with a proven track record at S.M.B., enhancing patient satisfaction and fostering strong relationships. Excelled in high-pressure sales environments at LPP, significantly increasing sales through exceptional customer service and teamwork. Skilled in problem-solving and communication, adept at ensuring client well-being and promoting positive outcomes.
Overview
1
1
year of professional experience
Work History
Caretaker
S.M.B.
Italy
09.2023 - 11.2023
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Scheduled and accompanied clients to medical appointments.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Sales Assistant
LPP
Sofia
01.2023 - 07.2023
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
High School - Economics And Management
101 SU Bacho Kiro
Sofia, Bulgaria 05.2023
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Calm Under Pressure
Languages
English
Upper intermediate (B2)
Italian
Intermediate (B1)
Bulgarian
Bilingual or Proficient (C2)
Timeline
Caretaker
S.M.B.
09.2023 - 11.2023
Sales Assistant
LPP
01.2023 - 07.2023
High School - Economics And Management
101 SU Bacho Kiro