Hi, I’m
Monserrat Rojas Herrera
Florence
Summary
Motivated and detail-oriented student pursuing a Bachelor's in Digital Strategies for Fashion at Polimoda. Strong foundation in CRM and clienteling in luxury retail. Brings a client-centric mindset and deep understanding of digital tools to enhance customer relationships and drive business growth through personalized outreach initiatives and private appointments. Experience in event coordination, customer engagement, and leadership. Excels at building strong, lasting client connections while ensuring seamless team collaboration.
Overview
3
years of professional experience
Work History
Toast Cafe & Tea Shop
Lead Barista
03.2024 - 09.2024
Job overview
- Delivered premium customer service, ensuring a high-end guest experience.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Mar De Estrellas Montessori Kindergarten
Assistant Montessori Teacher
01.2023 - 04.2023
Job overview
- Promoted a culture of collaboration, curiosity, empathy, respect within the classroom setting by modeling these values during interactions with students.
- Fostered a love for learning in students by consistently introducing new and engaging topics for exploration.
- Developed students'' critical thinking skills with thoughtfully designed problem-solving activities and challenges.
Gasolinera H2M
Gas Station Manager
12.2021 - 02.2022
Job overview
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
Education
Polimoda
Bachelor from Digital Strategies for Fashion
03.2025
Carmen Lyra HighschoolCosta Rica
High School Diploma
12-2023
Skills
- Marketing and customer engagement
- Excellent costumer service
- Organization & time management
- Problem-solving
- Adaptability
- Collaboration
- Event Planning & Execution
- Effective communication and collaboration
- Strong attention to detail
- Budget management for gifting and events
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
German
Beginner (A1)
Additional Information
Volunteer Work in Bible School (6 months) – Coordinated events and fostered harmony among diverse students, demonstrating strong planning, leadership, and interpersonal skills.
Sustainable Fashion – Completed a course in sustainable fashion and upcycling, developing skills in eco-friendly design and material reuse.
Timeline
Lead Barista
Toast Cafe & Tea Shop
03.2024 - 09.2024
Assistant Montessori Teacher
Mar De Estrellas Montessori Kindergarten
01.2023 - 04.2023
Gas Station Manager
Gasolinera H2M
12.2021 - 02.2022
Polimoda
Bachelor from Digital Strategies for Fashion
Carmen Lyra Highschool
High School Diploma
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