Summary
Overview
Work History
Education
Skills
Computer Skills
Consent
Education Certifications
Personal Information
Additional Information
Languages
Timeline
Generic
Moretti Delphine

Moretti Delphine

Agrate Brianza

Summary

Having gained several years as a Customer Service Assistant, I am now seeking to progress my career.

During my employment, I have gained the required leadership and dynamism necessary to provide a quality service of the highest order and the efficiency to drive our products competitive advantage. I possess a working knowledge of the sales industry and its procedures having worked closely with the business development team, as well as having the ability to meet deadlines and targets, think smart and act fast. I am an energetic individual with strong interpersonal and retail skills who can bring a new face to the business that will deliver exceptional customer service and creativity, within a team or individually. Passionate and reliable I consider myself to be a team player and can work very under pressure.

Overview

17
17
years of professional experience

Work History

C.S.R

Lyondellbasell
06.2010 - Current
  • Receiving, recording & control sales orders until receipt by the end user
  • Interface between production facilities and office of domestic and international offices
  • Interface between customer and accounting department for the calculation of discounts, issuance of Credit/Debit note and credit recovery
  • Dealing with complaint management
  • Customer and production site visit, meeting & conference call
  • Since 2017 Key User (Volunteer to Perform SAP testing as and when required)
  • SME (subject matter expert) promote organizational learning through programs such as knowledge management, training and development

Executive Assistant

Klimatiko
02.2010 - 05.2010
  • General office duties such as phoning (french and english), filing, sending marketing materials
  • Processing international orders, taking payments and issuing refunds
  • Billing and emission of different administration doc
  • Order entry providers
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Responsible for the presentation of the website & management of advertising contracts.

Employed, debt recovery

Perkin Elmer
05.2009 - 02.2010
  • Responsible for managing receivables for all customers in the north of France
  • Analysis of a financial statement related to potential clients through the platform Dun & Bradstreet
  • Qualitative and quantitative analysis of collected data, writing reports and organizing bi-weekly conference call
  • Responsibility in managing the customer up to a ceiling of 100 000 $
  • Determined objectives, set priorities and established and met target dates.

Secretary

Galliker Italia S.r.l.
06.2006 - 10.2008
  • Welcoming customers / Receptionist
  • Organization, preparation of orders for Belgium / Switzerland
  • Liaised with internal and external stakeholders to facilitate smooth operations.
  • Tracked orders and notified customers of status or potential delays.
  • Setting up partial loads until delivery to customer and full return to our warehouse
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Kept deliveries in line with import and export laws to minimize delays.

Education

B.T.S. Assistant of Manager - Executive Assistant And Executive Secretary

Rectorat De Lille
Lille France
02.2018

Skills

  • Available to work in team but also independently
  • Microsoft office (power point, teams, outlook)
  • Customer Relations
  • Process Optimization
  • Typing Proficiency
  • Orientating and Training / work coordination
  • Presentations and Meetings

Computer Skills

Windows, Office Pro (Word, Excel, Outlook,  power point), Webex, Sales Force, Cisco Finesse Desktop, Cisco Jabber.

SAP (Key user)

Microsoft Teams.

Consent

I authorize the processing of my personal data, pursuant to Legislative Decree 196 of 30 June 2003

Education Certifications

  • 06/1997, Secondary education, Collège Jacques Brel, Louvroil, France
  • 06/2001, Secretary Bachelor's degree, High school Placide Courtoy, France
  • 02/2003, Police School, Rouen / Oissel, France
  • 10/2018, BTEC HND> B.T.S. Trilingual Assistant of Manager (Higher National Diploma)

Personal Information

Date of Birth: 03/01/82

 1 Child (Born in 2012) 

 French, Native speaker 

Additional Information

Driving license B

Available for domestic and international transfers

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Bilingual or Proficient (C2)

Timeline

C.S.R

Lyondellbasell
06.2010 - Current

Executive Assistant

Klimatiko
02.2010 - 05.2010

Employed, debt recovery

Perkin Elmer
05.2009 - 02.2010

Secretary

Galliker Italia S.r.l.
06.2006 - 10.2008

B.T.S. Assistant of Manager - Executive Assistant And Executive Secretary

Rectorat De Lille

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Moretti Delphine