Mounir El Harchoubi

• Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
• Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
• Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
• Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
• Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
• Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
• Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
• Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
• Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
• Provided assistance during emergency situations following established protocols to ensure passenger safety.
• Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
• Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
• Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Produced and shared customer service reports to support management decision-making.

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