Summary
Overview
Work History
Education
Skills
Software
Timeline
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Muhammad Sohail Khan

Sesto Fiorentino

Summary

Dynamic professional with a proven track record at UNHCR Office, excelling in evidence-based policy recommendations and effective communication. Skilled in organization and data entry, I foster strong client relationships, ensuring high satisfaction and retention. Adept at managing complex projects, I deliver results through strategic problem-solving and exceptional customer service.

Overview

5
5
years of professional experience

Work History

Receptionist

Serena Hotel Swat
11.2015 - 09.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Research Officer

UNHCR Office
09.2014 - 08.2015
  • Contributed to policy recommendations informed by evidence-based analyses from conducted studies.
  • Liaised between departments to ensure timely dissemination of critical information relevant to ongoing projects.
  • Directed multiphase clinical research trials from startup to closeout by overseeing training and certifying staff, recruiting patients for trials and managing sponsor relationships.
  • Utilized various quantitative and qualitative research methods tailored to specific project objectives.

Account Manager

Ministry of Overseas Pakiatan.
02.2012 - 06.2014
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Education

MBA - Economics And Finance

University Of Macerata
Macerata, Italy
02-2020

Bachelor of Arts - Accounting And Finance

Gomal University D.I.Khan
D.I.Khan Pakistan
09-2011

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations

Software

Google Workspace, Microsoft Office 365, Matlab

Timeline

Receptionist

Serena Hotel Swat
11.2015 - 09.2016

Research Officer

UNHCR Office
09.2014 - 08.2015

Account Manager

Ministry of Overseas Pakiatan.
02.2012 - 06.2014

MBA - Economics And Finance

University Of Macerata

Bachelor of Arts - Accounting And Finance

Gomal University D.I.Khan

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Muhammad Sohail Khan