Muniruz Zaman
Customer service
Milan
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant
Tesco Superstore
London, England
2020.04 - 2023.10
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Truck Driver
DVLA
11.2021 - 09.2023
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maximized load safety by balancing, securing, and weighing products.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected load security and checked for damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Delivery Driver
Sainsburys
02.2020 - 10.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Airline Customer Service Agent
Burraq Travel and Tours Ltd
Milan, Italy
01.2016 - 12.2019
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
Hospitality Management - Management
Guildhall Collage
London03.2010
Skills
- Planning Abilities
- Microsoft Excel
- GPS and Route Planning
- Microsoft Outlook
- Operation and Control
- Commercial Driving
- Weight Limits
- Trip Planning
- Health and Safety Regulations
- Daily Vehicle Inspections
Languages
English
Upper intermediate (B2)
Italian
Intermediate (B1)
Hindi
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeTimeline
Truck Driver
DVLA
11.2021 - 09.2023
Customer Service Assistant
Tesco Superstore
2020.04 - 2023.10
Delivery Driver
Sainsburys
02.2020 - 10.2021
Airline Customer Service Agent
Burraq Travel and Tours Ltd
01.2016 - 12.2019
Hospitality Management - Management
Guildhall Collage