Summary
Overview
Work History
Education
Skills
Hobbies
Additional Information
Languages
Timeline
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Muriel Costi

Milan

Summary

Expert in opening and consolidating markets by creating trust-based relations with clients in order to help them finding innovative, durable, sustainable and profitable solutions. Strong experience of almost 20 years in sales, marketing and business development in international working environments and in various fields. Great capability of adapting to different industries and learning different products. Bringing to the table a broad knowledge of different cultural codes and strong networking at transversal levels.

Overview

17
17
years of professional experience

Work History

Area Manager Cement Additives Division

Mapei S.p.A.
09.2013 - Current
  • Opened the Israeli market and supplied all cement customers in the country.
  • Acquired new customers and consolidated business with the existing ones as direct Sales Manager (in Italy, Cyprus, Tunisia, Algeria) and Supervisor of local teams (France, Germany, Switzerland, Slovenia, South Africa and neighbour countries). Supported the local CADD teams in Turkey and Egypt.
  • Implemented Public Relations activities at national and international conferences and seminars of the cement sector (Intercem, WCA meetings, AICCE-AUCBM, VDZ), at the Mapei Cement Academy (of which I have been one of the creators) and at customers visits in our HQ in Milano.
  • Built strong networking at transversal levels (from top management to mill operators or laboratory technicians).
  • Supported the Concrete Admixtures team in their lauch in the Israeli market.

Sales Consultant

Broggian Group
08.2012 - 10.2013
  • Sales consultant for EMEA customers.
  • Events & Exhibition organization in the company's boutique in the Quadrilatero (Milan's Fashion District).
  • Participation to international jewelry and luxury exhibition in Switzerland (Baselworld), Germany (Inhorgenta), and private events in Monaco, Dubai, Abu Dhabi and Bahrein.

Client Relations Specialist

Approche Sur Mesure (today Odity)
01.2012 - 07.2012
  • Attended a specific training used by the largest luxury players (LVMH, Kering and others) focused on mastering client relations, embodying the singularity of each brand and building customer loyalty.
  • Worked as customer care specialist for the brands Guess, Armani and Versace for German, French and English speaking customers in EMEA countries.
  • Was awarded as 5th top "conseillère" among 270 across the ASM offices in Milan, Paris, Shanghai, Hong Kong and New York.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating impressive experiences.

Sales & Marketing Specialist

Gobbetto S.r.l.
11.2009 - 12.2011
  • Responsible of the relations with the press agency Studio Roscio; followed the press releases on national and international design and architecture magazines.
  • Organized the company's events and participation to fairs and exhibitions: Fuorisalone del Mobile (at the Triennale Milano and in different venues in the city), Cersaie, MADE Expo, Maison Objet Paris and private events.
  • Hosted meetings between architects and final customers at the company's showroom.
  • Conducted courses and product demonstrations on the application of epoxy resins.

Events & Exhibition Manager

Material ConneXion S.r.l.
04.2006 - 11.2009
  • Managed the company's showroom at the Triennale di Milano, where the company was showing a monthly selection of innovative materials for the architecture, building, design, fashion, automotive and food industries.
  • Was in regular contact with the HQ in New York and the subsidiaries in Milan, Cologne and Incheon.
  • Hosted international architects, designers, manufacturers and students in their visits to the showroom and on periodic seminars.
  • Organized the company's events during the Salone del Mobile at the Rho exhibition hall and at the Triennale showroom.
  • Assisted in content development for events, drafting and distributing promotional materials.

Education

Master of Science - International Relations And Affairs

Università Cattolica Del Sacro Cuore
Milan, Italy
10.2009

Bachelor of Science - Political Sciences And International Relations

Università Cattolica Del Sacro Cuore
Milan, Italy
03.2006

High School Diploma -

Liceo Classico G. Berchet
Milan, Italy
07.2003

Skills

  • Public Relations
  • International Relations
  • Sales
  • Networking
  • Business Development
  • International Marketing
  • Negotiation
  • Foreign Languages an Cultures
  • Problem Solving
  • Strategic Vision
  • Customer Service
  • Efficient Communication
  • Construction Industry
  • Flexibility
  • Change Management

Hobbies

Travelling, Cooking, Yoga, Hiking, Music, Theatre  (from classical Opera and Ballet to modern shows), Mineralogy and Gemology

Additional Information

Associations: European Youth Parliament Alumni; Fatima Bint Mohamed Bin Zayed Diplomacy Lab; Keren Hayesod Israel.

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Advanced (C1)
French
Upper intermediate (B2)
Hebrew
Upper intermediate (B2)
Russian
Intermediate (B1)
Chinese (Mandarin)
Elementary (A2)

Timeline

Area Manager Cement Additives Division

Mapei S.p.A.
09.2013 - Current

Sales Consultant

Broggian Group
08.2012 - 10.2013

Client Relations Specialist

Approche Sur Mesure (today Odity)
01.2012 - 07.2012

Sales & Marketing Specialist

Gobbetto S.r.l.
11.2009 - 12.2011

Events & Exhibition Manager

Material ConneXion S.r.l.
04.2006 - 11.2009

Master of Science - International Relations And Affairs

Università Cattolica Del Sacro Cuore

Bachelor of Science - Political Sciences And International Relations

Università Cattolica Del Sacro Cuore

High School Diploma -

Liceo Classico G. Berchet

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Muriel Costi