MUZHGAN JAFAROVA
Rome
Overview
4
4
years of professional experience
Work History
Guest Relations Associate
Hotel Royal House
Rome, Italy
11.2023 - Current
- Maintained accurate and up-to-date records of guest information.
- Upheld hotel policies and procedures by providing high level of customer service.
- Managed check-in and check-out procedures for guests.
- Amadeus Reservation Sysyem/ Octorate
Associate Account Manager
Translated
Rome, Italy
07.2023 - 10.2023
- Contacted regular and prospective customers to explain product features and services
- Kept detailed records of daily activities through online customer database.
- Served as trusted advisor for clients, offering guidance on industry best practices and relevant product solutions.
Global Partnerships Account Manager
Impakter (Sustainability Media Outlet)
Rome, Italy
10.2022 - 05.2023
- Creating global partnerships with profit/ non-profit organizations that followed UN's Sustainable Development Goals (Girl Effect, Women for International Women, End Violence Against Children, Global Alliance for Banking, etc.).
- Journalistic experience interviewing Carmen Burbano, WFP's world expert in school feeding.
- SEO / SALESMATE CRM.
Research and HR Assistant
University of Nevada College of Business
Reno NV, USA
10.2021 - 05.2022
- Research development on Logistics Index and Global Social Entrepreneurship Monitoring.
- Supported HR team in recruitment processes, scheduling interviews and managing payroll functions on Workday
Executive Assistant at Alumni Relations Department
University of Nevada Reno
Reno, NV, USA
08.2021 - 10.2021
- Raiser's Edge Non-profit CRM Fundraising Software
- Drafting Minutes of Executive Committee Meetings held weekly, memoranda, reports in support of UNR programs and operations
- Coordinated high-level meetings and events with alumni, trustees, and senior leadership.
Sales and Marketing Intern
Panto.ai
09.2019 - 01.2020
Education
Master of Science - Business Administration
University of Rome Tor Vergata
06.2023
MBA - Business Administration
University of Nevada Reno
Reno, NV05.2022
Bachelor of Science - Business Administration
University of Rome Tor Vergata
07.2019
Erasmus Exchange Student -
SOAS University of London
05.2018
Erasmus Exchange Student -
Stockholm Business School
05.2017
High School Diploma -
Bear Lake High School (FLEX Program Alumni)
Montpelier, ID, USA05.2014
Skills
- Strategic Planning
- Microsoft Office
- Salesmate CRM
- Raiser's Edge
- Workday
- Content Creation and Writing
- Communication and Partnerships
- Customer service
- Analytical Skills
Languages
Azerbaijani
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Russian
Advanced (C1)
Italian
Elementary (A2)
Timeline
Guest Relations Associate
Hotel Royal House
11.2023 - Current
Associate Account Manager
Translated
07.2023 - 10.2023
Global Partnerships Account Manager
Impakter (Sustainability Media Outlet)
10.2022 - 05.2023
Research and HR Assistant
University of Nevada College of Business
10.2021 - 05.2022
Executive Assistant at Alumni Relations Department
University of Nevada Reno
08.2021 - 10.2021
Sales and Marketing Intern
Panto.ai
09.2019 - 01.2020
Master of Science - Business Administration
University of Rome Tor Vergata
MBA - Business Administration
University of Nevada Reno
Bachelor of Science - Business Administration
University of Rome Tor Vergata
Erasmus Exchange Student -
SOAS University of London
Erasmus Exchange Student -
Stockholm Business School
High School Diploma -
Bear Lake High School (FLEX Program Alumni)