Nabil Eljai
Milan
Summary
Experienced professional with expertise in guest relations, team development, and revenue optimisation. Skilled in leveraging strategic coaching and leadership to enhance team performance while excelling in multitasking and time management. Adept at utilising reservation systems to maximise operational efficiency and delivering effective solutions through strong problem-solving abilities. Committed to driving organisational success by fostering seamless communication and interpersonal connections.
Overview
15
15
years of professional experience
Work History
Reservations & Communications Manager
Jumeirah Gulf of Bahrain
Manama, BAHRAIN
01.2023 - 07.2026
- Leading the reservations and communications team to ensure exceptional guest service.
- Managing booking systems, optimizing revenue, and coordinating with different departments.
- Implementing strategies to enhance guest satisfaction and streamline operations.
Assistant Reservations Manager
Jumeirah Muscat Bay
Muscat , Oman
11.2021 - 01.2023
- Assisted in overseeing reservation operations and team performance.
- Developed pricing strategies and monitored market trends to maximize occupancy.
- Trained and mentored staff to maintain high service standards.
Assistant Reservations Manager
Jumeirah Royal Saray
Manama, Bahrain
03.2021 - 10.2021
- Managed daily reservation operations, ensuring smooth guest experiences.
- Analyzed booking patterns and adjusted availability to optimize revenue.
- Collaborated with marketing and sales teams for promotions and campaigns.
Reservations Supervisor
Jumeirah Royal Saray
Manama, Bahrain
03.2018 - 09.2019
- Supervised reservation agents, providing training and performance monitoring.
- Ensured seamless communication between guests and internal departments.
- Assisted in implementing reservation policies and procedures.
Reservation Sales Specialist
Four Seasons Hotel Riyadh
Riyadh, Saudi Arabia
04.2016 - 12.2017
- Handled guest bookings and inquiries efficiently.
- Provided personalized services to ensure a seamless reservation process.
- Monitored booking channels and maintained accurate availability.
Front Desk Receptionist
Four Seasons Hotel Riyadh
Riyadh, Saudi Arabia
10.2014 - 06.2015
- Welcomed guests and ensured smooth check-in/check-out procedures.
- Assisted in resolving guest concerns and provided concierge services.
Concierge Agent
Four Seasons Hotel Riyadh
Riyadh, Saudi Arabia
09.2011 - 01.2013
- Provided guests with information on local attractions, dining, and events.
- Assisted with special requests and personalized travel arrangements.
Education
A-Levels - Science
Life and Earth Sciences
01-2008
Skills
- Managed guest relations with strong communication and interpersonal skills
- Facilitated team development through strategic coaching and leadership
- Reservation Systems & Revenue Optimization
- Multitasking & Time Management
- Demonstrated strong problem-solving skills to deliver effective solutions in complex workplace scenarios
Languages
Arabic
French
English
Websites, Portfolios and Profiles
nabil.ljai@gmail.com
Timeline
Reservations & Communications Manager
Jumeirah Gulf of Bahrain
01.2023 - 07.2026
Assistant Reservations Manager
Jumeirah Muscat Bay
11.2021 - 01.2023
Assistant Reservations Manager
Jumeirah Royal Saray
03.2021 - 10.2021
Reservations Supervisor
Jumeirah Royal Saray
03.2018 - 09.2019
Reservation Sales Specialist
Four Seasons Hotel Riyadh
04.2016 - 12.2017
Front Desk Receptionist
Four Seasons Hotel Riyadh
10.2014 - 06.2015
Concierge Agent
Four Seasons Hotel Riyadh
09.2011 - 01.2013
A-Levels - Science
Life and Earth Sciences