Nabil Eljai
Milan
Summary
Experienced professional with expertise in guest relations, team development, and revenue optimisation. Skilled in leveraging strategic coaching and leadership to enhance team performance while excelling in multitasking and time management. Adept at utilising reservation systems to maximise operational efficiency and delivering effective solutions through strong problem-solving abilities. Committed to driving organisational success by fostering seamless communication and interpersonal connections.
Overview
15
15
years of professional experience
Work History
Reservations & Communications Manager
Jumeirah Gulf of Bahrain
Manama, BAHRAIN
2023.01 - 2026.07
- Leading the reservations and communications team to ensure exceptional guest service.
- Managing booking systems, optimizing revenue, and coordinating with different departments.
- Implementing strategies to enhance guest satisfaction and streamline operations.
Assistant Reservations Manager
Jumeirah Muscat Bay
Muscat , Oman
2021.11 - 2023.01
- Assisted in overseeing reservation operations and team performance.
- Developed pricing strategies and monitored market trends to maximize occupancy.
- Trained and mentored staff to maintain high service standards.
Assistant Reservations Manager
Jumeirah Royal Saray
Manama, Bahrain
2021.03 - 2021.10
- Managed daily reservation operations, ensuring smooth guest experiences.
- Analyzed booking patterns and adjusted availability to optimize revenue.
- Collaborated with marketing and sales teams for promotions and campaigns.
Reservations Supervisor
Jumeirah Royal Saray
Manama, Bahrain
2018.03 - 2019.09
- Supervised reservation agents, providing training and performance monitoring.
- Ensured seamless communication between guests and internal departments.
- Assisted in implementing reservation policies and procedures.
Reservation Sales Specialist
Four Seasons Hotel Riyadh
Riyadh, Saudi Arabia
2016.04 - 2017.12
- Handled guest bookings and inquiries efficiently.
- Provided personalized services to ensure a seamless reservation process.
- Monitored booking channels and maintained accurate availability.
Front Desk Receptionist
Four Seasons Hotel Riyadh
Riyadh, Saudi Arabia
2014.10 - 2015.06
- Welcomed guests and ensured smooth check-in/check-out procedures.
- Assisted in resolving guest concerns and provided concierge services.
Concierge Agent
Four Seasons Hotel Riyadh
Riyadh, Saudi Arabia
2011.09 - 2013.01
- Provided guests with information on local attractions, dining, and events.
- Assisted with special requests and personalized travel arrangements.
Education
A-Levels - Science
Life and Earth Sciences
2008-01
Skills
- Managed guest relations with strong communication and interpersonal skills
- Facilitated team development through strategic coaching and leadership
- Reservation Systems & Revenue Optimization
- Multitasking & Time Management
- Demonstrated strong problem-solving skills to deliver effective solutions in complex workplace scenarios
Languages
Arabic
French
English
Websites, Portfolios and Profiles
nabil.ljai@gmail.com
Timeline
Reservations & Communications Manager
Jumeirah Gulf of Bahrain
2023.01 - 2026.07
Assistant Reservations Manager
Jumeirah Muscat Bay
2021.11 - 2023.01
Assistant Reservations Manager
Jumeirah Royal Saray
2021.03 - 2021.10
Reservations Supervisor
Jumeirah Royal Saray
2018.03 - 2019.09
Reservation Sales Specialist
Four Seasons Hotel Riyadh
2016.04 - 2017.12
Front Desk Receptionist
Four Seasons Hotel Riyadh
2014.10 - 2015.06
Concierge Agent
Four Seasons Hotel Riyadh
2011.09 - 2013.01
A-Levels - Science
Life and Earth Sciences