NAFSIKA ANNA KAKOUSIOU
Antwerp
Summary
I am an enthusiastic individual with a background in Preschool Education and experience in customer service. I am seeking a new and exciting opportunity as a flight attendant, where I can utilize my skills in flexibility, problem-solving, and leadership to provide exceptional service to passengers. I am a quick learner, adaptable to change, and thrive in fast-paced environments. I am confident that my background and abilities make me a strong candidate for a role in the aviation industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Manager
Katoen Natie
10.2023 - Current
- Managed root cause analysis investigations
- Managed and archived quality documentation and participated in internal and external quality audits.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
Team Leader
Katoen Natie
05.2022 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Hospitality Worker
Gyrovolos
01.2018 - 05.2022
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Education
Bachelor of Science - Kindergarten And Preschool Education
University of Thessaly
Volos, Greece12.2021
Skills
- Problem-solving abilities
- Customer Satisfaction
- Teamwork and Collaboration
- Cross-cultural sensitivity
- Multitasking
Certification
First Aid/ CPR
Languages
English
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
Timeline
Quality Manager
Katoen Natie
10.2023 - Current
Team Leader
Katoen Natie
05.2022 - 09.2023
Hospitality Worker
Gyrovolos
01.2018 - 05.2022
Bachelor of Science - Kindergarten And Preschool Education
University of Thessaly
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