Naghia Moussa
Milan
Summary
Adept at enhancing guest experiences and operational efficiency, I leveraged strong work ethic and customer service skills at 4 Star Hotel to significantly improve safety and guest satisfaction. Skilled in hotel operations and guest relations, my proactive approach and reliability have consistently contributed to organizational growth and positive customer feedback.
Dependable [Desired Position] with background in hospitality and hotel maintenance. Efficiently managed nightly operations, ensuring guest satisfaction and facility security. Known for quick problem-solving and effective communication skills.
Experienced with managing overnight hotel operations, ensuring guest safety and comfort. Utilizes effective communication and problem-solving skills to address issues promptly. Strong understanding of hospitality protocols and maintaining high standards of cleanliness.
Overview
19
19
years of professional experience
Work History
Night Porter
4 Star Hotel
09.2024 - Current
- Increased safety for guests and staff alike with vigilant monitoring of fire exits, emergency equipment, and overall building security.
- Supported management in achieving revenue goals by effectively handling guest inquiries for room upgrades or additional services.
- Enhanced guest satisfaction by promptly addressing requests and ensuring a clean and comfortable environment.
Airbnb Manager
Airbnb
05.2024 - 09.2024
- Developed and maintained relationships with customers and suppliers through account development.
Night Porter
4 Star Hotel
01.2023 - 04.2024
- Increased safety for guests and staff alike with vigilant monitoring of fire exits, emergency equipment, and overall building security.
- Assisted in maintaining a secure environment by conducting regular security checks and monitoring surveillance systems.
- Supported the front office team in managing reservations and guest inquiries during overnight hours, contributing to smooth operations.
- Developed and maintained positive relationships with guests for satisfaction.
Waitress
Fresco Restaurant
10.2021 - 10.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Bar Waiter
Baia Buia
01.2019 - 02.2021
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
Waitress
Antica Osteria Cavallini
12.2017 - 12.2018
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Receptionist
Dolce & Gabbana
06.2008 - 07.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
Catering Waitress
Bulgari Hotel & Resorts
12.2007 - 06.2008
- Upheld strict compliance with company policies regarding uniform appearance, punctuality, attendance, and behavior for consistently professional representation of the catering service brand as a whole.
- Collaborated with fellow waitstaff to ensure prompt refilling of buffet stations throughout events for continuous availability of food items.
Waitress
La Rinascente Duomo
11.2006 - 11.2007
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Receptionist
Intesa Private Banking
11.2005 - 11.2006
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
Istituto Tecnico Per Il Turismo C. Varalli
Milan, Italy07-2000
Skills
- Strong work ethic
- Organizational growth
- Reliability and punctuality
- Hotel operations
- Guest relations
- Customer service
Languages
English
Upper intermediate (B2)
French
Elementary (A2)
Spanish
Beginner (A1)
Timeline
Night Porter
4 Star Hotel
09.2024 - Current
Airbnb Manager
Airbnb
05.2024 - 09.2024
Night Porter
4 Star Hotel
01.2023 - 04.2024
Waitress
Fresco Restaurant
10.2021 - 10.2022
Bar Waiter
Baia Buia
01.2019 - 02.2021
Waitress
Antica Osteria Cavallini
12.2017 - 12.2018
Receptionist
Dolce & Gabbana
06.2008 - 07.2014
Catering Waitress
Bulgari Hotel & Resorts
12.2007 - 06.2008
Waitress
La Rinascente Duomo
11.2006 - 11.2007
Receptionist
Intesa Private Banking
11.2005 - 11.2006
High School Diploma -
Istituto Tecnico Per Il Turismo C. Varalli
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