Nahom Asfaha Abraha
Bologna,BO
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at Coop Alleanza 3.0 and Adcom. Excelled in teamwork and collaboration, significantly improving store cleanliness and website user experience. Mastered health and safety compliance, driving a safer shopping and dining environment. Achieved notable sales increases through effective merchandising and client relationship management.
Overview
5
5
years of professional experience
Work History
Supermarket Worker
Coop Alleanza 3.0
11.2023 - 09.2024
- Contributed to overall teamwork atmosphere through open communication with coworkers regarding tasks needing completion or assistance.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
- Contributed to store cleanliness and presentation by diligently sweeping, mopping, and wiping down surfaces as needed.
- Promoted a safe shopping environment by adhering to food safety standards when handling perishable items.
Supermarket Worker
Pam Local
04.2023 - 09.2023
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
Website Manager
Adcom
02.2022 - 11.2022
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Performed ongoing competitor analysis and market research to identify emerging trends and areas for potential improvement within site architecture and content offerings.
- Managed website projects from inception to completion, ensuring timely delivery and adherence to budget constraints.
- Enhanced user experience by optimizing website layouts and navigation features.
Salesman
Celio
12.2019 - 07.2020
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Restaurant Waiter
Resturant Senafe
06.2019 - 11.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Oficina S.R.L
Bologna 06.2019
Skills
- Cleanliness and hygiene
- Health and safety compliance
- Stock Rotation
- Merchandising abilities
- Teamwork and Collaboration
- Store Cleaning
- Cleanliness and sanitation
Languages
Eritrean
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Arabic
Beginner (A1)
Timeline
Supermarket Worker
Coop Alleanza 3.0
11.2023 - 09.2024
Supermarket Worker
Pam Local
04.2023 - 09.2023
Website Manager
Adcom
02.2022 - 11.2022
Salesman
Celio
12.2019 - 07.2020
Restaurant Waiter
Resturant Senafe
06.2019 - 11.2019
High School Diploma -
Oficina S.R.L
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