Naima Dentice
San Giorgio A Cremano
Summary
Adept at enhancing client communication and building strong relationships, I excelled in roles at Nest and other notable companies. My background includes leveraging critical thinking and language fluency to improve service delivery and customer satisfaction. Proven ability to handle high-pressure situations and multitask effectively, I consistently deliver results that exceed expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
English Interpreter
Nest
- Enhanced client communication by providing accurate and timely interpretation services during meetings and conferences.
- Facilitated and supported participation and social communication.
- Communicated clearly in written English with internal and external customers.
- Provided professional translation services for various written materials, ensuring accuracy and consistency throughout the documents.
Restaurant Hostess
Bagaria Neapolitan Philosophy
01.2021 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Manager
Ranatè5experiences
06.2020 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Waitress Trainee
QQ Sushi Restaurant
07.2023 - 08.2023
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
Bachelor - Linguistic And Cultural Mediation
University of Naples “L’Orientale”
Naples12.2023
Skills
- Client Service
- Relationship Building
- Decision-Making
- Critical Thinking
- Attention to Detail
- Language Fluency
- Problem solving
- Hard working
- Cooperative
Certification
B2 Franch certification
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
French
Advanced (C1)
Russian
Upper intermediate (B2)
Timeline
Waitress Trainee
QQ Sushi Restaurant
07.2023 - 08.2023
Restaurant Hostess
Bagaria Neapolitan Philosophy
01.2021 - 05.2024
Manager
Ranatè5experiences
06.2020 - 09.2023
English Interpreter
Nest
Bachelor - Linguistic And Cultural Mediation
University of Naples “L’Orientale”
B2 Franch certification
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